BS
Baiano S
1 reviews | Active since Dec 2009
12 Jun 2023, 20:07
Double Billing for May 2023 - Query Disregarded by Mixtelematics
I half sent a query to you asking what your intention was for double billing my account, for the month of May 2023 but to this end, you haven't bothered to respond to my query, yet, the money has not yet been credited back to my account.
Query *** Account Number: 307054
Helpful (0)
Replies (3)0
Replies (3)BS
Baiano S's updateReviewer Update
12 Jun 2023, 20:11I need my money credited back to my account the same way you debited it.
No I dont want it credited to my Matrix account, I manufacturing it paid back to my account.
If this can't be done, send me a cancellation quotation to terminate your services and seek another service provider.
You have no respect for people's accounts.
No I dont want it credited to my Matrix account, I manufacturing it paid back to my account.
If this can't be done, send me a cancellation quotation to terminate your services and seek another service provider.
You have no respect for people's accounts.
BS
Baiano S's update12 Jun 2023, 20:11
Reviewer Update
I need my money credited back to my account the same way you debited it.
No I dont want it credited to my Matrix account, I manufacturing it paid back to my account.
If this can't be done, send me a cancellation quotation to terminate your services and seek another service provider.
You have no respect for people's accounts.
No I dont want it credited to my Matrix account, I manufacturing it paid back to my account.
If this can't be done, send me a cancellation quotation to terminate your services and seek another service provider.
You have no respect for people's accounts.
Matrix Vehicle Tracking's replyOfficial
13 Jun 2023, 10:52Good day Baiano Simelane,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and request has been escalated to our accounts department.
A consultant will be in contact with you shortly.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and request has been escalated to our accounts department.
A consultant will be in contact with you shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Jun 2023, 10:52
Official
Good day Baiano Simelane,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and request has been escalated to our accounts department.
A consultant will be in contact with you shortly.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and request has been escalated to our accounts department.
A consultant will be in contact with you shortly.
Regards,
Customer Care Department
***
BS
Baiano S's updateReviewer Update
26 Jun 2023, 15:03When are you paying back my money you debited from my account? A query was sent to you to clarify your intention for double billing of my account on the 12th June, and the instruction was clear that you credit my money back to my account, however, that has not been done.
What is your intention exactly? Why is my mmdwgm not yet credited back to my account?
Please send me a proof of repayment of my money.
Thank you.
What is your intention exactly? Why is my mmdwgm not yet credited back to my account?
Please send me a proof of repayment of my money.
Thank you.
BS
Baiano S's update26 Jun 2023, 15:03
Reviewer Update
When are you paying back my money you debited from my account? A query was sent to you to clarify your intention for double billing of my account on the 12th June, and the instruction was clear that you credit my money back to my account, however, that has not been done.
What is your intention exactly? Why is my mmdwgm not yet credited back to my account?
Please send me a proof of repayment of my money.
Thank you.
What is your intention exactly? Why is my mmdwgm not yet credited back to my account?
Please send me a proof of repayment of my money.
Thank you.