RC
Rhyleen C
1 reviews | Active since Nov 2015
13 Nov 2015, 16:15
Double billing
I have been billed twice by Mix Telematics, have been calling for two weeks to rectify the mistake and get my money back. I cannot get any response from the company, either the phone rings, they put me on hold until the phone call ends, or someone will get back to me but they never do.<br> <br> This whole mix up started when I was told that they will be replacing all old model trackers (with no cost to me), that was done and now I have paid for both the new and the old tracking device.<br> <br> I have been with them from 2010 when I bought my first car and always paid in full on time. I just want my money back.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
13 Nov 2015, 17:12Hello Rhyleen,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
As discussed with you now this issue is being escalated and you will receive feedback Monday morning when the accounts department is open again. You have also been given our direct line for the Ops Managers desk for further assistance.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Dear Customer. Please note I strive for service excellence, but in the event that you are not satisfied with my service, please escalate to my Manager Duppie Du Plessis at *** or e-mail him at ***.
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
As discussed with you now this issue is being escalated and you will receive feedback Monday morning when the accounts department is open again. You have also been given our direct line for the Ops Managers desk for further assistance.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Dear Customer. Please note I strive for service excellence, but in the event that you are not satisfied with my service, please escalate to my Manager Duppie Du Plessis at *** or e-mail him at ***.
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply13 Nov 2015, 17:12
Official
Hello Rhyleen,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
As discussed with you now this issue is being escalated and you will receive feedback Monday morning when the accounts department is open again. You have also been given our direct line for the Ops Managers desk for further assistance.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Dear Customer. Please note I strive for service excellence, but in the event that you are not satisfied with my service, please escalate to my Manager Duppie Du Plessis at *** or e-mail him at ***.
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
As discussed with you now this issue is being escalated and you will receive feedback Monday morning when the accounts department is open again. You have also been given our direct line for the Ops Managers desk for further assistance.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Dear Customer. Please note I strive for service excellence, but in the event that you are not satisfied with my service, please escalate to my Manager Duppie Du Plessis at *** or e-mail him at ***.
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za