PN
Phalama N
1 reviews | Active since May 2023
19 Apr 2024, 08:53
Double billing
Matrix is just a *********** company, they upgraded my units in car and double billing me for one unit, I reversed one amount and now they are threatening me to take me to credit bureau, they said I owe them.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
19 Apr 2024, 16:38Good Day Phalama Ernest
Thank you for bringing the matter to our attention.
Kindly be advised that we have investigated your query, the necessary credit notes have been created and escalated to the Finance Department for approval.
Please accept our apologise for the inconvience caused.
Regards
Customer Care Department
***
Thank you for bringing the matter to our attention.
Kindly be advised that we have investigated your query, the necessary credit notes have been created and escalated to the Finance Department for approval.
Please accept our apologise for the inconvience caused.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Apr 2024, 16:38
Official
Good Day Phalama Ernest
Thank you for bringing the matter to our attention.
Kindly be advised that we have investigated your query, the necessary credit notes have been created and escalated to the Finance Department for approval.
Please accept our apologise for the inconvience caused.
Regards
Customer Care Department
***
Thank you for bringing the matter to our attention.
Kindly be advised that we have investigated your query, the necessary credit notes have been created and escalated to the Finance Department for approval.
Please accept our apologise for the inconvience caused.
Regards
Customer Care Department
***