BT
Brendan T
1 reviews | Active since Nov 2012
10 Jun 2025, 08:53
Double billed every month, lies about monthly cost. Remedy asap!!!
I was told when Matrix took over Beame, that my package and device would change and be upgraded, the price change was almost double the discussed and agreed upon rate, please phone me so we can sort out this confusion..
Helpful (0)
Replies (6)0
Replies (6)
Matrix Vehicle Tracking's replyOfficial
10 Jun 2025, 09:44Good Day Brendan Truter
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Jun 2025, 09:44
Official
Good Day Brendan Truter
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
BT
Brendan T's updateReviewer Update
12 Jun 2025, 07:25Now i get an email that my subscription has been cancelled, sometimes the trash takes itself out hey..
******* company that can't figure out the simplest things like billing, how will you recover a vehicle???!
I don't trust you.
******* company that can't figure out the simplest things like billing, how will you recover a vehicle???!
I don't trust you.
BT
Brendan T's update12 Jun 2025, 07:25
Reviewer Update
Now i get an email that my subscription has been cancelled, sometimes the trash takes itself out hey..
******* company that can't figure out the simplest things like billing, how will you recover a vehicle???!
I don't trust you.
******* company that can't figure out the simplest things like billing, how will you recover a vehicle???!
I don't trust you.
Matrix Vehicle Tracking's replyOfficial
12 Jun 2025, 08:03Good day Brenden Truter,
Thank you for your submission,
We have attempted contacting you by phone without success.
The above matter has been escalated, and we have requested for credits.
we appreciate your patience and understanding.
Best Regards
Customer Care department
***
Thank you for your submission,
We have attempted contacting you by phone without success.
The above matter has been escalated, and we have requested for credits.
we appreciate your patience and understanding.
Best Regards
Customer Care department
***
Matrix Vehicle Tracking's reply12 Jun 2025, 08:03
Official
Good day Brenden Truter,
Thank you for your submission,
We have attempted contacting you by phone without success.
The above matter has been escalated, and we have requested for credits.
we appreciate your patience and understanding.
Best Regards
Customer Care department
***
Thank you for your submission,
We have attempted contacting you by phone without success.
The above matter has been escalated, and we have requested for credits.
we appreciate your patience and understanding.
Best Regards
Customer Care department
***
BT
Brendan T's updateReviewer Update
12 Jun 2025, 08:08What are credits? I missed your call, please try again, or rub a few brain cells together and send an email as that is an asynchronous communication medium - ie if calls fail switch to email.
Why was this cover cancelled? By whom? And why was i being over billed as per the original complaint in this HP post?
Why was this cover cancelled? By whom? And why was i being over billed as per the original complaint in this HP post?
BT
Brendan T's update12 Jun 2025, 08:08
Reviewer Update
What are credits? I missed your call, please try again, or rub a few brain cells together and send an email as that is an asynchronous communication medium - ie if calls fail switch to email.
Why was this cover cancelled? By whom? And why was i being over billed as per the original complaint in this HP post?
Why was this cover cancelled? By whom? And why was i being over billed as per the original complaint in this HP post?
BT
Brendan T's updateReviewer Update
12 Jun 2025, 08:10I see you have sent an email. The issue being that i was double billed, please still call me so we can discuss a path forward - i want to understand how the debit orders will work then.
BT
Brendan T's update12 Jun 2025, 08:10
Reviewer Update
I see you have sent an email. The issue being that i was double billed, please still call me so we can discuss a path forward - i want to understand how the debit orders will work then.
Matrix Vehicle Tracking's replyOfficial
12 Jun 2025, 08:49Good day Brendan Truter
Thank you for your patience.
This is confirmation that you have been contacted and the above was explained accordingly.
Should you require further assistance, please send us an email or message us on Facebook.
Kind Regards
Customer care Department
***
Thank you for your patience.
This is confirmation that you have been contacted and the above was explained accordingly.
Should you require further assistance, please send us an email or message us on Facebook.
Kind Regards
Customer care Department
***
Matrix Vehicle Tracking's reply12 Jun 2025, 08:49
Official
Good day Brendan Truter
Thank you for your patience.
This is confirmation that you have been contacted and the above was explained accordingly.
Should you require further assistance, please send us an email or message us on Facebook.
Kind Regards
Customer care Department
***
Thank you for your patience.
This is confirmation that you have been contacted and the above was explained accordingly.
Should you require further assistance, please send us an email or message us on Facebook.
Kind Regards
Customer care Department
***