CM
Clive M
1 reviews | Active since Apr 2013
15 Mar 2021, 10:34
Dont use them
This has to be the worst subscription i have ever made, i had an accident in December and told them am cancelling as i dont have the car anymore, now for the past 3 months they are billing me and are threatening to take legal action, i told them to contact me i cannot pay for a service i am not using,
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Replies (5)CM
Clive M's updateReviewer Update
15 Mar 2021, 11:57This company is a ****,
CM
Clive M's update15 Mar 2021, 11:57
Reviewer Update
This company is a ****,
Matrix Vehicle Tracking's replyOfficial
15 Mar 2021, 12:24Good Day Clive
We can confirm an agent did get in contact with you and has advised that you took up a 36 months contract. If you are not replacing the written-off vehicle with another vehicle than you are still liable to pay the settlement amount including your arrears.
Once the settlement amount is paid, please forward the proof of payment so that your account is cancelled.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm an agent did get in contact with you and has advised that you took up a 36 months contract. If you are not replacing the written-off vehicle with another vehicle than you are still liable to pay the settlement amount including your arrears.
Once the settlement amount is paid, please forward the proof of payment so that your account is cancelled.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Mar 2021, 12:24
Official
Good Day Clive
We can confirm an agent did get in contact with you and has advised that you took up a 36 months contract. If you are not replacing the written-off vehicle with another vehicle than you are still liable to pay the settlement amount including your arrears.
Once the settlement amount is paid, please forward the proof of payment so that your account is cancelled.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm an agent did get in contact with you and has advised that you took up a 36 months contract. If you are not replacing the written-off vehicle with another vehicle than you are still liable to pay the settlement amount including your arrears.
Once the settlement amount is paid, please forward the proof of payment so that your account is cancelled.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
CM
Clive M's updateReviewer Update
15 Mar 2021, 12:42So the agent contacts me after 3 months, and you continue to bill, when im not using hte service and you say that best intentions
CM
Clive M's update15 Mar 2021, 12:42
Reviewer Update
So the agent contacts me after 3 months, and you continue to bill, when im not using hte service and you say that best intentions
Matrix Vehicle Tracking's replyOfficial
15 Mar 2021, 12:54Good Day Clive
Settlement letters were sent to you on 29/12/2020 and 26/02/2021,today's letter is the third time.
Regards,
Kaya Payi
Customer Care Department
***
Settlement letters were sent to you on 29/12/2020 and 26/02/2021,today's letter is the third time.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Mar 2021, 12:54
Official
Good Day Clive
Settlement letters were sent to you on 29/12/2020 and 26/02/2021,today's letter is the third time.
Regards,
Kaya Payi
Customer Care Department
***
Settlement letters were sent to you on 29/12/2020 and 26/02/2021,today's letter is the third time.
Regards,
Kaya Payi
Customer Care Department
***
CM
Clive M's updateReviewer Update
15 Mar 2021, 13:02This is not the third time, i believe you trying to make a good impression but no, this is not it, you were not responding to my email and just continue to bill, Now you increasing the settlement amount, why is that, you guys are a mistake.
CM
Clive M's update15 Mar 2021, 13:02
Reviewer Update
This is not the third time, i believe you trying to make a good impression but no, this is not it, you were not responding to my email and just continue to bill, Now you increasing the settlement amount, why is that, you guys are a mistake.