JE
Jolene E

1 reviews | Active since Oct 2024

15 Nov 2024, 13:36

DON;T USE MIXTELEMATICS - MATRIX !!!!!

They don't even deserve the one star but, Hello Peter doesn't allow you to go further without putting someThing there.

I have complained numerous times aBout them on Hello Peter. The last time I actually received a call from Claudia. We have an agreement in place but, alas to no surprise I am being harrased by them for a payment that I can prove went off my bank account and get threatrs of extra costs being added - never mind that they have been charging me for services I requested a long time ago to cancel and am being forced to pay. Seriously these people are ridiculous!!

When I asked the person if they can see that I have an agreement with Claudisa and that my contract is to be cancelled the person had no clue.

People a HUGE warning - NEVER NEVER use them!!! It will be a HUGE HUGE mistake!!! I have spoken to numerous people who have the same problems I have.

There is absolutely NO customer service in any part of that business. No responcse or help with your issues, the list goes on and on and on.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Nov 2024, 13:53
Official
Good day Werner Johnson

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 Please anticipate feedback shortly.

Regards,
Customer Care Department
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