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Sherona S

1 reviews | Active since Oct 2018

12 Feb 2025, 13:07

******* don't support them

My mom went overseas for a holiday. Hence she cancelled her plan for tracking. Now they have still deducted money from November until now and refuses to refund her.

I will be left with no choice but to consider social media if she doesn't get paid this week.

This is theft as she cancelled the policy and has proof. My next step from social media is going to open charges of theft.

I suggest she is contacted and this resolved immediately

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Feb 2025, 14:36
Official
 Good day   Sherona Seeban 
Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 Please anticipate feedback shortly.

Regards,
Customer Care Department
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SS
Sherona S's update12 Feb 2025, 15:55
Reviewer Update
Hi a lady by the name of Claudia contacted my mom and said payment will be made within 21 days. Now we play the waiting game to see if she gets refunded. I appreciate the response