Don’t reply to emails.

Item: Matrix Vehicle Tracking
Rating: 1
Author: Jonathan P

Don’t reply to emails. As I have a hearing issue I prefer to send emails. All the companies I’ve delt with don’t have a problem with this. However, when it comes to Matrix, they don’t reply to emails. In the past 2 months not one of my emails have been answered. I’ve been with them for several years; I always thought it was easier to keep a customer than have to continually find new once. Matrix clearly does not feel this way. So now we will look for a new service provider that does not mind emails. J

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

14 Aug 2024, 07:22

Good Day Jonathan Prior, Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply14 Aug 2024, 07:22

Official

Matrix Vehicle Tracking's replyOfficial

14 Aug 2024, 12:41

Good Day Marsha Hanekom,

Thank you for giving us the chance to discuss your query with you.

We can confirm that the Client Consultant has been in contact with you and confirmation of cancellation has emailed through to you .

Thank you for your patience and cooperation in this matter.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply14 Aug 2024, 12:41

Official