DON'T JOIN MIXTELEMATICS /BEAM THEY ARE ********

To all the people who are thinking of joining MixTelematics/ BEAM, do yourself a favor "DON'T". I have been a loyal client for a little over 2 years but for the last +6 months MixTelematics has been debiting my account too early (anytime from the 23rd-27th yet we agreed 30/31-1st) and in some cases more than the agreed amount. The above, has unfortunately impacted my credit history, which is important when being evaluated for things like loans/bonds. Every time when MixTelematics debited me before 30/31st -1st (as agreed ) my bank charged me a penalty fine of +R40. I have been calling and emailing MixTelematics so that they can fix the issue but the best responds i get is an email with a case number. When you call their call center "BILLING DEPARTMENT" their hold time is over 30 MINUTES at any given time. (WHICH TELL ME THEY HAVE A LOT OF COMPLAINTS UNDER THAT DEPARTMENT or MY NUMBER HAS BEEN FLAGGED ) My banker has been trying to reach them (even Cc on emails ) but they still don't resolve the matter.

A friend eventually advised me to tag the following offices in all my email with them: The President's Office, Public Protector, *******ion Watch and my Bank but still i get automated responses. I have been requesting for cancellation (SINCE LAST YEAR ) given that they were not in a hurry to fix the problem. When they finally responded 6 months later (this january) they send me an email with a settlement amount since i was ending the contract and therefore in bridge of the contract. I then asked them IF THEY WERE ALSO GOING TO REFUND ME ALL THE -R40 MY BANK CHARGED ME FOR INSUFFICIENT FUNDS DUE TO THEIR INCOMPETENCE??? They forgot every time they raised a debit order before my pay day, my bank charged me R40 for a bouncing debit order and another R10 for an INSUFFICIENT FUNDS NOTIFICATION.

MixTelematics has been in-bridge of our contractual agreement for over 6 months and have done NOTHING to resolve the matter yet they want me to pay over R360 as cancellation fee . In short they are saying "pay us CANCELLATION FEE for wanting to get out of a contract even thou 'WE WRONG and have COST YOU A LOT OF MONEY and HAVE DONE NOTHING TO RESOLVE THE MATTER ON TIME OR AT ALL.

The funny thing is NOBODY and i mean NOBODY will ever call or email to try and find out the issue. Everything is automated so you will get a case number and a settlement amount email.