RR
Reginald R
1 reviews | Active since Mar 2015
16 Apr 2021, 16:01
Don't expect someone to answer the phone or respond to emails - it wont happen
Good afternoon.
A Beame unit was fitted to my car yesterday. BEAME (7273***X) - Account Number : 1003***X.
It has not been possible to ensure that the unit is working after the installation and trying to speak to someone at customer care is also impossible. After wasting a lot of time waiting unsuccessfully for my calls to be answered I sent an email requesting that someone please call me. Email was delivered to ***, ***, ***, *** and *** As I cannot get anyone to clarify certain terms and conditions that are contradictory to the sales pitch and have not received any response from MiX Telematics I terminated this Agreement with immediate effect.
Extremely poor service
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
16 Apr 2021, 16:32Good Day Reginald
We can confirm that an agent did get in contact with you and has confirmed cancellation of your contract.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation of your contract.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Apr 2021, 16:32
Official
Good Day Reginald
We can confirm that an agent did get in contact with you and has confirmed cancellation of your contract.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation of your contract.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
RR
Reginald R's updateReviewer Update
31 Aug 2021, 16:52I have had no less than 4 calls from MIX Telematics asking if I am still happy with the Beame unit they fitted to my car. The same unit that they could never prove to be working and I terminated with immediate effect on the 16th April 2021. The cancellation was confirmed by Kaya Payi.
RR
Reginald R's update31 Aug 2021, 16:52
Reviewer Update
I have had no less than 4 calls from MIX Telematics asking if I am still happy with the Beame unit they fitted to my car. The same unit that they could never prove to be working and I terminated with immediate effect on the 16th April 2021. The cancellation was confirmed by Kaya Payi.
Matrix Vehicle Tracking's replyOfficial
01 Sept 2021, 09:32Good Day Reginald R
Kindly be advised that your account has been terminated and your details have been removed from our data base.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly be advised that your account has been terminated and your details have been removed from our data base.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Sept 2021, 09:32
Official
Good Day Reginald R
Kindly be advised that your account has been terminated and your details have been removed from our data base.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly be advised that your account has been terminated and your details have been removed from our data base.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***