AS
Alistair S
1 reviews | Active since May 2016
17 Nov 2025, 12:43
DONT EVER USE MATRIX / BEAME OR ANY PRODUCT LINKED TO THEM
WORST TRACKING COMPANY EVER. I CANCELLED AND PAID THE SETTLEMENT PREMIUM PROVIDED IN 2023 AS I SOLD THE VEHICLE YEARS PRIOR TO BUT WAS STILL PAYING. THEY THEN PROCEED TO *****ULANTLY DEBIT MY ACCOUNT WITH R119 IN NOV 2025 WHICH THEY STATE IS FOR AN UNPAID FEE, HOW?, IF YOU PROVIDED ME WITH THE AMMOUNT TO PAY AND SETTLE. WHERE WERE YOU FOR NEARLY THREE YEARS?. MY DETAILS HAVE NOT CHANGED, ARE YOU THAT DESPERATE THAT YOU ARE LOOKING FOR A R119??.
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
17 Nov 2025, 13:58Good morning Alistair Stevens ,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
Matrix Vehicle Tracking's reply17 Nov 2025, 13:58
Official
Good morning Alistair Stevens ,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
Matrix Vehicle Tracking's replyOfficial
18 Nov 2025, 08:26Good morning Alistair Stevens
Thank you for taking our call and giving us the opportunity to assist with your query. We are pleased to confirm that your matter has now been resolved, and as discussed, we will be forwarding a letter of good standing to you.
Please feel free to reach out to us should you require any further assistance.
Thank you for taking our call and giving us the opportunity to assist with your query. We are pleased to confirm that your matter has now been resolved, and as discussed, we will be forwarding a letter of good standing to you.
Please feel free to reach out to us should you require any further assistance.
Regards,
Customer Care Department
Matrix Vehicle Tracking's reply18 Nov 2025, 08:26
Official
Good morning Alistair Stevens
Thank you for taking our call and giving us the opportunity to assist with your query. We are pleased to confirm that your matter has now been resolved, and as discussed, we will be forwarding a letter of good standing to you.
Please feel free to reach out to us should you require any further assistance.
Thank you for taking our call and giving us the opportunity to assist with your query. We are pleased to confirm that your matter has now been resolved, and as discussed, we will be forwarding a letter of good standing to you.
Please feel free to reach out to us should you require any further assistance.
Regards,
Customer Care Department
AS
Alistair S's updateReviewer Update
26 Nov 2025, 11:41Good day,
This matter is still not resolved as I received another request to make payment this morning. When I called in i was advised that there is no record of any request for a credit and also no letter of good standing as was promised. This was apparently re-logged again this morning when I called. Seriously just no accountability an follow through. This is the platform you can use to rectify and win clients back but i will not be one of them.
This matter is still not resolved as I received another request to make payment this morning. When I called in i was advised that there is no record of any request for a credit and also no letter of good standing as was promised. This was apparently re-logged again this morning when I called. Seriously just no accountability an follow through. This is the platform you can use to rectify and win clients back but i will not be one of them.
AS
Alistair S's update26 Nov 2025, 11:41
Reviewer Update
Good day,
This matter is still not resolved as I received another request to make payment this morning. When I called in i was advised that there is no record of any request for a credit and also no letter of good standing as was promised. This was apparently re-logged again this morning when I called. Seriously just no accountability an follow through. This is the platform you can use to rectify and win clients back but i will not be one of them.
This matter is still not resolved as I received another request to make payment this morning. When I called in i was advised that there is no record of any request for a credit and also no letter of good standing as was promised. This was apparently re-logged again this morning when I called. Seriously just no accountability an follow through. This is the platform you can use to rectify and win clients back but i will not be one of them.