AB
Andries B
1 reviews | Active since Jan 2018
15 Feb 2021, 09:51
Don’t Beamie
I entered into an agreement in 2017 for 3 years and paid in advance.
Now they say I entered into agreement on 18 Jan 2021. Asked them for proof but they don’t even reply.
Then I call them all they say is “did you cancel “. I didn’t have to cancel because I only entered into 3 year agreement.
Will not recommend this tracking service to my friends and family.
Will be contacting the Ombudsman to try and resolve this.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
15 Feb 2021, 10:57Good Day Andries B
We can confirm that an agent did get in contact with you and has processed the cancellation.
We have escalated your query to the Credit Control Department and they will be in contact with you soon.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has processed the cancellation.
We have escalated your query to the Credit Control Department and they will be in contact with you soon.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Feb 2021, 10:57
Official
Good Day Andries B
We can confirm that an agent did get in contact with you and has processed the cancellation.
We have escalated your query to the Credit Control Department and they will be in contact with you soon.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has processed the cancellation.
We have escalated your query to the Credit Control Department and they will be in contact with you soon.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
15 Feb 2021, 15:38Good Day Andries B
We can confirm that an agent did get in contact with you concerning the outstanding amount on your account.
Please be advised that you are still liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you concerning the outstanding amount on your account.
Please be advised that you are still liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Feb 2021, 15:38
Official
Good Day Andries B
We can confirm that an agent did get in contact with you concerning the outstanding amount on your account.
Please be advised that you are still liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you concerning the outstanding amount on your account.
Please be advised that you are still liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
AB
Andries B's updateReviewer Update
15 Feb 2021, 15:55Since 19 January I’ve been calling and sending emails. Not one reply until I posted on Hellopeter. Makes you think! Please note that according to the agreement reached with your company in 2017, there is no amount outstanding on my account and I will not be settling the amount you claim.
Also you don’t say anything about the false claim in your email that I entered into an agreement on 18 January 2021.
Everyone I talk to at your company have the same story, that I had to cancel. I say again, I entered into 3 year agreement and not one day longer. I also instruct you not to process any debit order via my bank account. Today I regret my decision to make use of your services.
Also you don’t say anything about the false claim in your email that I entered into an agreement on 18 January 2021.
Everyone I talk to at your company have the same story, that I had to cancel. I say again, I entered into 3 year agreement and not one day longer. I also instruct you not to process any debit order via my bank account. Today I regret my decision to make use of your services.
AB
Andries B's update15 Feb 2021, 15:55
Reviewer Update
Since 19 January I’ve been calling and sending emails. Not one reply until I posted on Hellopeter. Makes you think! Please note that according to the agreement reached with your company in 2017, there is no amount outstanding on my account and I will not be settling the amount you claim.
Also you don’t say anything about the false claim in your email that I entered into an agreement on 18 January 2021.
Everyone I talk to at your company have the same story, that I had to cancel. I say again, I entered into 3 year agreement and not one day longer. I also instruct you not to process any debit order via my bank account. Today I regret my decision to make use of your services.
Also you don’t say anything about the false claim in your email that I entered into an agreement on 18 January 2021.
Everyone I talk to at your company have the same story, that I had to cancel. I say again, I entered into 3 year agreement and not one day longer. I also instruct you not to process any debit order via my bank account. Today I regret my decision to make use of your services.