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farai M
1 reviews | Active since Nov 2012
15 Mar 2019, 14:15
Don't be promised
It's been 3 weeks and I haven't received my refund. I am not sure whether the person named Ranga exists but what would the point have been to recleve numerous calls amounting to over 2hours being promised a refund and nothing happens. Clearly they don't live by their promises its so so sad actually shocking. I will wait on the next promise
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Replies (3)
Matrix Vehicle Tracking's replyOfficial
15 Mar 2019, 14:20 Good day Ms. Farai Mushambi Thank you for your post and for bringing this matter to our attention. Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply15 Mar 2019, 14:20
Official
Good day Ms. Farai Mushambi Thank you for your post and for bringing this matter to our attention. Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
15 Mar 2019, 14:31Good day Ms. Farai Mushambi Please be advised that your refund has been processed and the funds will be released from our side today and should reflect in your account within the next 3 days. If you are satisfied with the way in which you query has been resolved, can we please ask that you review your star rating for this post. Kind regards Michael Africa Customer Care ***
Matrix Vehicle Tracking's reply15 Mar 2019, 14:31
Official
Good day Ms. Farai Mushambi Please be advised that your refund has been processed and the funds will be released from our side today and should reflect in your account within the next 3 days. If you are satisfied with the way in which you query has been resolved, can we please ask that you review your star rating for this post. Kind regards Michael Africa Customer Care ***
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farai M's updateReviewer Update
15 Mar 2019, 15:01Thank you for the prompt call and update.
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farai M's update15 Mar 2019, 15:01
Reviewer Update
Thank you for the prompt call and update.