JB
Jeannette B

1 reviews | Active since Jul 2010

30 Sept 2020, 10:52

DON'T BE A NUISANCE - YOU'RE JUST THE CUSTOMER...

Perhaps Mr Stefan Joselowitz should start taking an interest as his corporate reputation is shot. Mix Telematics is definitely not serving its customers - and a business who does not service its customers will be on the loosing end. I have received numerous smses threatening to hand me over, blacklisting and so forth, I have sent numerous emails informing them of their administrative error. I have emailed them the mail thread over and over. I've received replies that the "error" has been corrected - but we are in a loop. It just seems like they are a shambles. I couldn't be bothered to continue to remain in a relationship with a business that obviously isn't in it to serve their customers properly and efficiently.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Sept 2020, 13:01
Official
Good day Jeannette,

Thank you for raising the below concern and affording us the opportunity to investigate.

As per the discussion with our agent, your banking details have been updated as requested.  Kindly note that the agent who assisted with your query will remain in contact with you.

Kindly accept our sincere apologies for any inconvenience caused.

Regards,
Kaya Payi
Customer Care Department
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