GM
Gerrie M
1 reviews | Active since Dec 2014
04 Dec 2023, 08:49
Don't agree to a debit order with these guys. You will never be able to cancel it
I sold the vehicle about 4 months ago and informed them to transfer the unit to the new owner. They contacted me for the new owner's details and said the transfer was done, Yet, they still deduct the premium from my account every month. Each time I contact them, I get a new reference no. and that's where it stops
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Matrix Vehicle Tracking's replyOfficial
04 Dec 2023, 11:55Good Morning Gerrie Marnewick,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm Retention Consultant has been in contact with you and matter has been escalated to Sales Department .
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm Retention Consultant has been in contact with you and matter has been escalated to Sales Department .
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Dec 2023, 11:55
Official
Good Morning Gerrie Marnewick,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm Retention Consultant has been in contact with you and matter has been escalated to Sales Department .
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm Retention Consultant has been in contact with you and matter has been escalated to Sales Department .
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***