1 reviews | Active since Sept 2016
Don't listen when I told them to cancel
<p>I traded in my vehicle and informed Mixtelematics to cancel my contract. I continued to receive messages saying my vehicle has been disabled. I received a case number but still received messages saying my car has been disabled Tried to phone but was eventually transferred and put on hold forever. Not so slow actioning the debit order for a payment after I cancelled. </p>
Dear Paul Harding
We thank you for your post and for allowing us the opportunity to assist.
We are saddened by your experience and assure you the matter will be investigated and corrective action taken.
I refer to your telephonic discussion with our Customer Retentions Department and again confirm that your request has been processed.
Confirmation will be sent to you in writing shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Customer care supervisor
Dear Paul Harding
We thank you for your post and for allowing us the opportunity to assist.
We are saddened by your experience and assure you the matter will be investigated and corrective action taken.
I refer to your telephonic discussion with our Customer Retentions Department and again confirm that your request has been processed.
Confirmation will be sent to you in writing shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Customer care supervisor
Thank you for sending me a cancellation email with today's date. Please be aware that I cancelled in writing a week ago and have now had to pay another month's premium.
Thank you for sending me a cancellation email with today's date. Please be aware that I cancelled in writing a week ago and have now had to pay another month's premium.