DO
Derrick O

1 reviews | Active since Jan 2011

01 Mar 2017, 14:30

Don't depend on tracking history to help you in your legal case

<p>Last year my vehicle broke down, 3 months after purchasing it from the dealer. 10 months later I try and pull a full position report to prove to Ombudsman that I did not have any repairs done. Apparently I cannot get any information older than 6 months. Since my unit is MX2 it is almost impossible. </p> <p> </p> <p>I cannot believe history is deleted. This information is now impreitive to me having the case ruled in my favour. </p> <p> </p> <p>I cannot imagine if this was something else, with our courts and processes in SA being so slow, the court would rule in the ********* favour because Matrix cannot offer positions.</p> <p> </p> <p>I am now even told "But tracking companies won't delete data after 6 months". Well I guess they haven't dealt with Matrix because Matrix does. </p> <p> </p> <p>I would even offer to pay for the report because it will save me thousands of rands, but again, impossible with deleted data! DELETED?!?! No ways!</p>

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Mar 2017, 16:25
Official

Dear Derrick

We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.

I refer to your telephonic discussion and confirm that the query has been addressed

Please do not hesitate to contact me directly should you require further assistance

Kind regards

Thato Mashimbye

Customer Care Supervisor

DO
Derrick O's update02 Mar 2017, 07:03
Reviewer Update

Mix Telematics promptly phoned me to resolve the matter.

After clarifying this was an exception regarding a legal battle between me and the car dealership the report was made avaliable.

It is such a relief, as i mentioned this report could've have cost me thousands of rands.

Thanks a mil!