GW
Gareth W
1 reviews | Active since Jul 2011
20 Nov 2022, 07:53
Doesn’t answer the phone or respond to emails
Been trying to contact Mix for almost a month as my Beam-e device has stopped working. No answer on the phone or emails, just useless reference numbers Your Case Number Logged ***9 Your Case Number Logged ***8 Reference created for your enquiry ***7 Your Case Number Logged ***5 Your Case Number Logged ***9 Your Case Number Logged ***8 Reference created for your enquiry ***7 Your Case Number Logged ***3 Your Case Number Logged ***9 Your Case Number Logged ***6
I will not pay them another cent, their app is one of the worst I’ve ever used and their “service” is pathetic beyond description
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
21 Nov 2022, 11:12Good day Gareth W,
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has contacted you and provided you with the cancellation procedure.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has contacted you and provided you with the cancellation procedure.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Nov 2022, 11:12
Official
Good day Gareth W,
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has contacted you and provided you with the cancellation procedure.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has contacted you and provided you with the cancellation procedure.
Regards,
Customer Care Department
***
GW
Gareth W's updateReviewer Update
24 Nov 2022, 20:27Dear Mix
Yes, your consultant did call me to attempt to reschedule a fitment which never happened despite 3 weeks of asking. After I said I was fed up and wanted to cancel, she said she would escalate to the cancellations department. I was not given any procedure to follow and I have heard nothing further.
I do have to ask why I have to resort to public complaint forums to get a response from you. Your call centre never answers the phone and not one of my Emails has received a reply
Yes, your consultant did call me to attempt to reschedule a fitment which never happened despite 3 weeks of asking. After I said I was fed up and wanted to cancel, she said she would escalate to the cancellations department. I was not given any procedure to follow and I have heard nothing further.
I do have to ask why I have to resort to public complaint forums to get a response from you. Your call centre never answers the phone and not one of my Emails has received a reply
GW
Gareth W's update24 Nov 2022, 20:27
Reviewer Update
Dear Mix
Yes, your consultant did call me to attempt to reschedule a fitment which never happened despite 3 weeks of asking. After I said I was fed up and wanted to cancel, she said she would escalate to the cancellations department. I was not given any procedure to follow and I have heard nothing further.
I do have to ask why I have to resort to public complaint forums to get a response from you. Your call centre never answers the phone and not one of my Emails has received a reply
Yes, your consultant did call me to attempt to reschedule a fitment which never happened despite 3 weeks of asking. After I said I was fed up and wanted to cancel, she said she would escalate to the cancellations department. I was not given any procedure to follow and I have heard nothing further.
I do have to ask why I have to resort to public complaint forums to get a response from you. Your call centre never answers the phone and not one of my Emails has received a reply