Does ANYONE actually work there!?!?!?
This is one horrible non responsive bunch!<br> <br> I tried contacting them with NO luck, technically I tried contacting Beame and Mix telematics both without any feedback, I receive an SMS that my account is in arrears from Mix Telematics, but I cancelled it (or at least tried), just no one is responding.<br> <br> My insurance does not require a Mix telematics to be installed in my bakkie, and since the premium will go down hardly R20, there is no reason to keep the tracking device in.
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Matrix Vehicle Tracking's replyOfficial
12 May 2015, 12:32Hello Heinz83,
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to our telephonic discussion with Kaya Payi and that our system does not reflect any cancellation request received from you. And that you will send it again to us.
And that the mandatory period will the month of May where the last premium will be deducted.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to our telephonic discussion with Kaya Payi and that our system does not reflect any cancellation request received from you. And that you will send it again to us.
And that the mandatory period will the month of May where the last premium will be deducted.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***
Matrix Vehicle Tracking's reply12 May 2015, 12:32
Official
Hello Heinz83,
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to our telephonic discussion with Kaya Payi and that our system does not reflect any cancellation request received from you. And that you will send it again to us.
And that the mandatory period will the month of May where the last premium will be deducted.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to our telephonic discussion with Kaya Payi and that our system does not reflect any cancellation request received from you. And that you will send it again to us.
And that the mandatory period will the month of May where the last premium will be deducted.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***