1 reviews | Active since May 2015
***** installation procedures
I am absolutely shocked by the **** service matrix offers clients. I have been waiting since last week Thursday for a device to be fitted. So eventually these people pitch. TWO ***** LOOKING GUYS SHOW UP AT MY OFFICE ONE WITHOUT ANY UNIFORM OR FORM OF IDENTIFICATION WHAT SO EVER. The other guy had what was left of a very old matrix golf t shirt and no name tag. These two men had the device and put some black putty on it and place it on the car. Yep I was standing right there along with everybody that was at the car park like really is this suppose to happen. I feel really uneasy about this tracker thing. I was not given any certificate or some sort of proof that these guys installed the device. If this is how matrix does their business I'd like to cancel my 36 months contract which is fully paid up. I'll take my business elsewhere. No wonder cars vanish into thin air with tracking devices.
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologise for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter will be dealt with internally. We would like to however state for the record that all confirmation documentation and installation certificates were electronically provided to the account holder.
I refer to your discussion with Hazel Mbonani and confirm the arrangements made for the inspection of the installation and subsequent rectification thereof.
We appreciate the opportunity to turn your perception around and thank you for allowing us to retain you as our customer.
Please contact me directly should you require any assistance.
Kind regards
Andre Holtzhausen
Senior Manager: Lifecycle Support
Tel: + ***0
Fax: + ***5
e-Mail:***
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologise for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter will be dealt with internally. We would like to however state for the record that all confirmation documentation and installation certificates were electronically provided to the account holder.
I refer to your discussion with Hazel Mbonani and confirm the arrangements made for the inspection of the installation and subsequent rectification thereof.
We appreciate the opportunity to turn your perception around and thank you for allowing us to retain you as our customer.
Please contact me directly should you require any assistance.
Kind regards
Andre Holtzhausen
Senior Manager: Lifecycle Support
Tel: + ***0
Fax: + ***5
e-Mail:***