Do not value customers business
<p>For two months now I am trying to contact them via phone, leaving messages on their web page, wrote them an e-mail with no feedback at all.</p> <p> </p> <p>I purchase a new vehicle and want them to install a new tracker in my new vehicle and cancel the old one.</p> <p> </p> <p>Two months, no joy. Not sure if this report will even help.</p>
Dear anneke-jansen
We thank you for your post and have noted the content.
We sincerely apologise for the inconvenience and assure you that this incident does not reflect our overall service levels.
I refer to our telephonic discussion and hereby confirm the cancellation of the sold vehicle and the installation of the new device.
I will remain in contact to ensure your satisfaction.
Kind regards
Ranjitha Peters
Customer Care
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Dear anneke-jansen
We thank you for your post and have noted the content.
We sincerely apologise for the inconvenience and assure you that this incident does not reflect our overall service levels.
I refer to our telephonic discussion and hereby confirm the cancellation of the sold vehicle and the installation of the new device.
I will remain in contact to ensure your satisfaction.
Kind regards
Ranjitha Peters
Customer Care
***