ZR
Zorka R

1 reviews | Active since Sept 2021

23 Sept 2021, 17:33

Do not use this company

I'm totally appalled that my request to cancel my subscription being completely ignored. I have tried to contact the call centre telephonically either to be cut off or call not answered. I have left numerous messages for someone to get back to me. I have tried to send a mail via the form on the website and have sent mails to your debtors department. I resorted to stopping my monthly debit order in hope that someone would contact me regarding my request. On the one and only occasion I heard from a consultant was to tell me that I needed to contact the cancellations department to inform them of my cancellation and give a 30 day warning period. I asked for the departments details so that I could do as advised only to be blatantly ignored. This has now gone on for the past 6 months. I'm disgusted in the lack of service or any effort being made to resolve my request.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply27 Sept 2021, 09:21
Official
Good Day Zorka D

We can confirm that an agent did get in contact with you and cancellation has been processed.

Credits have been processed for the October billing.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
***