Do not use Mix Telematix

My husband had a mix telematix fitted to our Toyota Fortuner when it was purchased in 2015, new car. This was a requirement by our insurance Hollard/Regent. The objective of this installation was to feel confident that in the event of a theft or hijacking Mix Telematix would recover the vehicle, and or advise us if the vehicle was in an 'unsafe' area, and advise/contact us immediately if the unit was tampered with. This was totally not the case, this vehicle was parked in Linden, and the tracker was 'COMPROMISED" QUOTE (I would imagine this means - disconnected) without ANY NOTIFICATION TO US FROM MIX TELEMATIX. Then end result was this vehicle was ****** 5 minutes after it was parked, and they advised that there is not guarantee that they will find the vehicle. Their attitude was absolutely shocking, I left messages upon messages to speak to their Sales Director since 30th June, todate I have yet to received a phone call, to get an explanation as to why we were not contacted immediately the tracker was compromised. This could of been a hijacking in which case the end result would of been far worse, than having the vehicle ******. Long and short do not use Mix Telematics they are terrible, they were arrogant when we reported our vehicle as being ******, and really very unprofessional. Our vehicle was never recovered, and Mix Telematics were totally unhelpful in this situation. We will never recommend them to anyone. Their service is non existent, they take your payment monthly and when you need them - zero assistance. When you report the vehicle ****** their response, "there is no guarantee we will recover the vehicle".......We also had a beamie fitted.