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Tiego S
1 reviews | Active since Feb 2013
26 Sept 2020, 11:26
Do not use Matrix Tracking / mix Telematics
I had a tracking device installed by Matrix/mix Telematics. The work carried out lead to my car not being able to start on the very same day and I've never had ignition issues since taking ownership of my car. They refuse to give compensation for the issue that they introduced in the 1st place.
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
28 Sept 2020, 12:39Good day Tiego,
Thank you for raising your concern and affording us the opportunity to investigate.
We can confirm that our Quality Assurance Technician was present during the inspection on Friday and that you were advised to take the vehicle to an auto electrician as the fault on the vehicle was not due to our tracking system.
Kindly note that our Quality Assurance Technician has been in contact with your mechanic and we are awaiting the results of their investigation.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
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Thank you for raising your concern and affording us the opportunity to investigate.
We can confirm that our Quality Assurance Technician was present during the inspection on Friday and that you were advised to take the vehicle to an auto electrician as the fault on the vehicle was not due to our tracking system.
Kindly note that our Quality Assurance Technician has been in contact with your mechanic and we are awaiting the results of their investigation.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Sept 2020, 12:39
Official
Good day Tiego,
Thank you for raising your concern and affording us the opportunity to investigate.
We can confirm that our Quality Assurance Technician was present during the inspection on Friday and that you were advised to take the vehicle to an auto electrician as the fault on the vehicle was not due to our tracking system.
Kindly note that our Quality Assurance Technician has been in contact with your mechanic and we are awaiting the results of their investigation.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to investigate.
We can confirm that our Quality Assurance Technician was present during the inspection on Friday and that you were advised to take the vehicle to an auto electrician as the fault on the vehicle was not due to our tracking system.
Kindly note that our Quality Assurance Technician has been in contact with your mechanic and we are awaiting the results of their investigation.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
TS
Tiego S's updateReviewer Update
28 Sept 2020, 14:45The auto electrician came out today and found that ur technician wired the tracking device to the ECU, which subsequently caused issues. I will be sending you the full diagnostics report shortly.
TS
Tiego S's update28 Sept 2020, 14:45
Reviewer Update
The auto electrician came out today and found that ur technician wired the tracking device to the ECU, which subsequently caused issues. I will be sending you the full diagnostics report shortly.
Matrix Vehicle Tracking's replyOfficial
29 Sept 2020, 09:36Good day Tiego,
Kindly note that the diagnostic report has not yet been received.
Awaiting your response.
Kaya Payi
Customer Care Department
***
Kindly note that the diagnostic report has not yet been received.
Awaiting your response.
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Sept 2020, 09:36
Official
Good day Tiego,
Kindly note that the diagnostic report has not yet been received.
Awaiting your response.
Kaya Payi
Customer Care Department
***
Kindly note that the diagnostic report has not yet been received.
Awaiting your response.
Kaya Payi
Customer Care Department
***