sM
shazia M
1 reviews | Active since Feb 2015
26 Feb 2015, 15:22
DO NOT TAKE A CONTRACT WITH MATRIX
Firstly, They have no sense of customer service, a cancellation takes upto a month. Secondly, they are ruthless and *********. I have had 2 units in my 2 vehicles. i have traded in both vehicles to purchase one vehicle and hence only need one unit. you would as a customer think matrix would understand this situation but no, they have to charge a further R1500 for cancellation.<br> <br> I am totally appalled by this service. Please be fully aware before signing any contracts with this company
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Matrix Vehicle Tracking's replyOfficial
26 Feb 2015, 15:50Hello moosas,
We hereby acknowledge your post and have noted the content.
Although we truly sympathise with the predicament you may be in we would like to reiterate that the sale of your vehicles does not absolve you from your responsibilities as agreed to in the standard terms.
The settlement provided to you is fair in relation to the agreement and certainly in line with current CPA guidelines.
I refer to your telephonic discussion with our Retentions Department and confirm that confirmation of cancellation will be sent to you once proof of payment is received.
Please contact me directly should you require any assistance.
Kind regards
Trevor Naicker
Jnr Operations Manager
We hereby acknowledge your post and have noted the content.
Although we truly sympathise with the predicament you may be in we would like to reiterate that the sale of your vehicles does not absolve you from your responsibilities as agreed to in the standard terms.
The settlement provided to you is fair in relation to the agreement and certainly in line with current CPA guidelines.
I refer to your telephonic discussion with our Retentions Department and confirm that confirmation of cancellation will be sent to you once proof of payment is received.
Please contact me directly should you require any assistance.
Kind regards
Trevor Naicker
Jnr Operations Manager
Matrix Vehicle Tracking's reply26 Feb 2015, 15:50
Official
Hello moosas,
We hereby acknowledge your post and have noted the content.
Although we truly sympathise with the predicament you may be in we would like to reiterate that the sale of your vehicles does not absolve you from your responsibilities as agreed to in the standard terms.
The settlement provided to you is fair in relation to the agreement and certainly in line with current CPA guidelines.
I refer to your telephonic discussion with our Retentions Department and confirm that confirmation of cancellation will be sent to you once proof of payment is received.
Please contact me directly should you require any assistance.
Kind regards
Trevor Naicker
Jnr Operations Manager
We hereby acknowledge your post and have noted the content.
Although we truly sympathise with the predicament you may be in we would like to reiterate that the sale of your vehicles does not absolve you from your responsibilities as agreed to in the standard terms.
The settlement provided to you is fair in relation to the agreement and certainly in line with current CPA guidelines.
I refer to your telephonic discussion with our Retentions Department and confirm that confirmation of cancellation will be sent to you once proof of payment is received.
Please contact me directly should you require any assistance.
Kind regards
Trevor Naicker
Jnr Operations Manager