SM
Sinakhokonke M

1 reviews | Active since Jul 2020

15 Oct 2024, 08:40

Do not join Matrix car tracker!!!!

Ive never experience such!!! Matrix is the worst company you could ever do business with. I have been writing a cancellation email and called them several times. My contract ended with them so i was on month to month with them and cancelled it before 30 days with them. I had an amount of R567 with them after i wrote an email and cancelled our month to month they kept harassing me calling me non stop until they handed over my account. Okay what i did was i paid them i still have proof now whats happening they still sending me sms’s saying i owe them and theyve handed over my account so now i call the call centre the lady assisting me says shes not aware of that amount i owe them R283 for what now???? Why am i still owing why are they still debting???? The cancellation email clearly they dont attend them

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Oct 2024, 10:31
Official
Good Day Sinakhokonke Mtshali,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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