MM
Mzimkhulu M
1 reviews | Active since Dec 2022
07 Feb 2023, 09:04
DO NOT GET MATRIX
I regret getting a tracker with this company, the terms and conditions are not fully explained to you when they want the and only after installation that they send you the terms and conditions document. I am now stuck in a 36 month contract with this stupid service provider. Not only did they capture my name and physical address incorrectly, the sales person named Stacey did not resolve my issue and did not reply to my messages. I would like to tell everyone reading this that “DO NOT GET MATRIX” rather go to Tracker or Netstar as they are more professional than this stupid thing. Also wish i had checked their app before signing up.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
07 Feb 2023, 15:17Good Day Mzimkhulu Mnyakama
Thank you for allowing us the opportunity to investigate your query.
Kindly note that your cancellation request has been processed as requested.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
Kindly note that your cancellation request has been processed as requested.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Feb 2023, 15:17
Official
Good Day Mzimkhulu Mnyakama
Thank you for allowing us the opportunity to investigate your query.
Kindly note that your cancellation request has been processed as requested.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
Kindly note that your cancellation request has been processed as requested.
Regards
Customer Care Department
***
MM
Mzimkhulu M's updateReviewer Update
07 Feb 2023, 15:25Thank you
MM
Mzimkhulu M's update07 Feb 2023, 15:25
Reviewer Update
Thank you
Matrix Vehicle Tracking's replyOfficial
16 Feb 2023, 08:51 Thank you kindly for your response.
Regards
Cusomer Care Department
***
Regards
Cusomer Care Department
***
Matrix Vehicle Tracking's reply16 Feb 2023, 08:51
Official
Thank you kindly for your response.
Regards
Cusomer Care Department
***
Regards
Cusomer Care Department
***
MM
Mzimkhulu M's updateReviewer Update
11 May 2023, 14:51Hi
How many times must I explain the same story via telephone calls and emails that this ****** account was cancelled with immediate effect.
I have been receiving phone calls and on all of those phone call i have explained the very same issue. The last two call that I received, both consultants indicated that the was a credit of R102.58 on my account and soon as that clears the account will be closed. Today still I received a final demand whereas i have been told time and time again that i do not owe anything.
This just confirms my decision to cut ties with this stupid company the minute I experienced problems. Imagine if I had stuck around when it is showing an incompetence of this nature.
Resolve this and stop pestering me please, you’re bothering in harassment at this rate
How many times must I explain the same story via telephone calls and emails that this ****** account was cancelled with immediate effect.
I have been receiving phone calls and on all of those phone call i have explained the very same issue. The last two call that I received, both consultants indicated that the was a credit of R102.58 on my account and soon as that clears the account will be closed. Today still I received a final demand whereas i have been told time and time again that i do not owe anything.
This just confirms my decision to cut ties with this stupid company the minute I experienced problems. Imagine if I had stuck around when it is showing an incompetence of this nature.
Resolve this and stop pestering me please, you’re bothering in harassment at this rate
MM
Mzimkhulu M's update11 May 2023, 14:51
Reviewer Update
Hi
How many times must I explain the same story via telephone calls and emails that this ****** account was cancelled with immediate effect.
I have been receiving phone calls and on all of those phone call i have explained the very same issue. The last two call that I received, both consultants indicated that the was a credit of R102.58 on my account and soon as that clears the account will be closed. Today still I received a final demand whereas i have been told time and time again that i do not owe anything.
This just confirms my decision to cut ties with this stupid company the minute I experienced problems. Imagine if I had stuck around when it is showing an incompetence of this nature.
Resolve this and stop pestering me please, you’re bothering in harassment at this rate
How many times must I explain the same story via telephone calls and emails that this ****** account was cancelled with immediate effect.
I have been receiving phone calls and on all of those phone call i have explained the very same issue. The last two call that I received, both consultants indicated that the was a credit of R102.58 on my account and soon as that clears the account will be closed. Today still I received a final demand whereas i have been told time and time again that i do not owe anything.
This just confirms my decision to cut ties with this stupid company the minute I experienced problems. Imagine if I had stuck around when it is showing an incompetence of this nature.
Resolve this and stop pestering me please, you’re bothering in harassment at this rate