SN
Siphelele N
1 reviews | Active since Jul 2021
07 Jun 2025, 01:57
DO NOT ENTER INTO A CONTRACT WITH MIX TELEMATRIX PLEASE
I wrote a review last year about canceling my contract in Novemeber, I see many people have the same issue as well. They are still billing me this year for a vehicle I don't have and have requested that I end the contract and they have not. They are saying I have to pay the full term of the contract, which is 36months, because I had 2contracts one that ended in 2024, and I started another the same year. My arguement is that I sold the vehicle, they are no longer providing any services for me, I was never informed that I'd have to pay a full 3 yrs for the contract for a service im no longer using, and guess what I'm still being billed for the amount of the first contract which I cancelled
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Replies (1)Matrix Vehicle Tracking's replyOfficial
07 Jun 2025, 05:38Good day Siphelele Nkosi
Thank you for your submission.
We've reviewed your contract, and it's still within its 36-month period. As per our terms and conditions, cancellation within this period may incur penalties or outstanding amounts.
Hope this resolves your query, if not please send us an email or message us on Facebook
Kind Regards
Customer Care Department
***
Thank you for your submission.
We've reviewed your contract, and it's still within its 36-month period. As per our terms and conditions, cancellation within this period may incur penalties or outstanding amounts.
Hope this resolves your query, if not please send us an email or message us on Facebook
Kind Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Jun 2025, 05:38
Official
Good day Siphelele Nkosi
Thank you for your submission.
We've reviewed your contract, and it's still within its 36-month period. As per our terms and conditions, cancellation within this period may incur penalties or outstanding amounts.
Hope this resolves your query, if not please send us an email or message us on Facebook
Kind Regards
Customer Care Department
***
Thank you for your submission.
We've reviewed your contract, and it's still within its 36-month period. As per our terms and conditions, cancellation within this period may incur penalties or outstanding amounts.
Hope this resolves your query, if not please send us an email or message us on Facebook
Kind Regards
Customer Care Department
***
