DO NOT DO BUSINESS WITH MATRIX TRACKING SYSTEMS

I posted a negative review about Matrix on Hello Peter a few weeks ago & was surprised to receive a phone call from them within 10 minutes of the review ... HOWEVER, although they listened to my complaint & promised to follow it up, I have not heard another word from them!!! ALL emails are TOTALLY IGNORED - Why have an email address when no emails are attended to? Why have customer "care" agents when they truly don't care at all about their customers? I UNFORTUNATELY have a 3 year contract with Matrix/Beame - I would CANCEL THE CONTRACT TODAY if it was possible. This is just a word of warning to prospective consumers - DON'T do business with Matrix!!!