LH
Lance H
1 reviews | Active since Sept 2024
27 Sept 2024, 18:44
DO NOT CONTRACT WITH MIX TELEMATIX (AKA MATRIX)
Do not contract with this business!!! After cancelling my contract 3 months ago they keep billing and sending threatening SMS messages. I have written proof of cancellation and they do nothing. They do not send any cancellation correspondence so that they can hide behind their lies. Terrible terrible experience.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
28 Sept 2024, 18:00Good Day Lance Horne
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply28 Sept 2024, 18:00
Official
Good Day Lance Horne
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
07 Oct 2024, 19:47Good Day Lance Horne,
Thank you for giving us the opportunity to address your query.
Please note that we attempted to contact you but were unsuccessful.
Kindly let us know the best time to reach you or provide an alternate contact number.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply07 Oct 2024, 19:47
Official
Good Day Lance Horne,
Thank you for giving us the opportunity to address your query.
Please note that we attempted to contact you but were unsuccessful.
Kindly let us know the best time to reach you or provide an alternate contact number.
Regards,
Customer Care Department
***