TM
Tee M

1 reviews | Active since Aug 2025

07 Aug 2025, 14:43

DO NOT CHOOSE MATRIX AS A SERVICE PROVIDER!!!!!

The worst car tracking company.

I got my tracking device installed on the 18the of July and on the day that it was getting installed I received a call from their agents telling me they are replying to the panic alert button I pressed (well that is the last time I received any call from them even when I press the panic button). A few weeks later, I called them because I was pressing the panic button with no response and the person I was transferred to told me that they had logged a call for my tracking unit to be checked out and in the mean time she will reboot it. Since then, I received no contact from them and I continued to press the panic button and still no contact from them. This past Saturday, I drove to Lesotho and all I received was a text message saying my vehicle was close to the boarder but still no contact to me or my next of keen to check if all was well.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Aug 2025, 14:49
Official
Good Day Tee M,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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