CK
Charlene K

1 reviews | Active since Dec 2012

23 Dec 2020, 21:05

Distasteful business practice

I have had this tracker installed with beame for about 5 years. I have surpassed the contractual period and I am on a month to month. The vehicle was sold and I sent through an email requesting the subscription be canceled and the unit deactivated. I then received an email response saying as per our telephonic discussion and because of my contract the unit and subscription will be terminated after a month. Firstly no one called me at anytime whatsoever and there is no contract I am on a month to month basis. On top of this a debit order went off on the same evening being the 23rd. 8 days prior to my set debit order date. Why the hell does this company think its OK just to debit my account on a date thats not even due and on top of that falsely say that we discussed this matter. So ****ed off

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 Dec 2020, 10:18
Official
Good Day Charlene

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

As per our telephone conversation earlier today, we confirm that your cancellation request has been processed with a calendar month notice period.

Kindly note that the debit order that has been collected from your banking account serves a notice period for cancellation as discussed.

Regards
Noluthando Mabaso
Customer Care Department