MS
Matsiliso S

1 reviews | Active since Nov 2013

22 Jul 2020, 20:12

Dissatisfied with Baeme

I had beame installed in my vehicle in December 2016. I remained their client until 2019 December when I bought a new car. I tried to call them to cancel my contract and get a new one for the new vehicle however I was unsuccessful since they were I’m already on holidays. I then got another company to install a tracker on my new vehicle. In January 2020, I called baeme again to cancel my contract and they told me I still have to give notice and pay again even though their offices were closed when I tried to cancel my existing contract. I then gave them a notice to end my contract and paid my installment again. I then after cancelling my contract with them also cancelled my debit orders with the bank after serving notice. Now, six months later in June 2020, baeme debited my account twice in one month. I reversed debit orders, cancelled them and again tried to call baeme to find out what was going on. Again I couldn’t go through received recorded message that due to lock down they are unable to assist. I sent them an email, which they forwarded to their debtors for a respond. Even now more than a month later, I’m still yet to receive a respond instead baeme keeps sending me SMS’s demanding payment and threading legal actions.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply23 Jul 2020, 08:10
Official
Good Day Matsiliso

We have escalated your query to our Credit Control Department to assist further.

Regards,
Kaya Payi
Customer Care Department
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply23 Jul 2020, 11:31
Official
Good Day Matsiliso

We can confirm that our Credit Control Department did get in contact with you and has advised regarding the outstanding amount.

They have forwarded an email to you with our banking details for payment.

Regards,
Kaya Payi
Customer Care Department
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