AM
Ajith M
1 reviews | Active since Sept 2020
06 May 2024, 10:42
Dissatisfied customer
Morning My son fitted a matrix tracking device about 2 weeks ago but I received a message stating I am in 30 days arrears .but the bottom line is getting through to them on a call centre so how the hell do we get hold of them when ur car is ****** .if I only knew the service is so pathetic I would have not dealt with them
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
06 May 2024, 12:45Good Day Ajith Mohabir,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Client Consultant has been in contact with you and the matter has been addressed and resolved.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Client Consultant has been in contact with you and the matter has been addressed and resolved.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 May 2024, 12:45
Official
Good Day Ajith Mohabir,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Client Consultant has been in contact with you and the matter has been addressed and resolved.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Client Consultant has been in contact with you and the matter has been addressed and resolved.
Regards,
Customer Care Department
***
AM
Ajith M's updateReviewer Update
07 May 2024, 16:41Got a call today from marix saying my account is un paid .but my account says money paid from my son's account. All of a sudden I am now in a 24 month contract.
When the consultant called the question asked.
1.is this a contract she says no
2.is there a fitments fee she says no
3.if I have to remove the unit and fit it to my new car is there a fee she says no.
4.sir ur first installment is end of June
Now I am in arrears with threatening sms s
Do matrix ly to people o they are a bunch of ******* to get business. Read about the reviews in hello Peter wow wat a mistake I made to join this waste of time tracking company. I should have just stuck to other tracking companies. Eish how can I allow my self to get conned
When the consultant called the question asked.
1.is this a contract she says no
2.is there a fitments fee she says no
3.if I have to remove the unit and fit it to my new car is there a fee she says no.
4.sir ur first installment is end of June
Now I am in arrears with threatening sms s
Do matrix ly to people o they are a bunch of ******* to get business. Read about the reviews in hello Peter wow wat a mistake I made to join this waste of time tracking company. I should have just stuck to other tracking companies. Eish how can I allow my self to get conned
AM
Ajith M's update07 May 2024, 16:41
Reviewer Update
Got a call today from marix saying my account is un paid .but my account says money paid from my son's account. All of a sudden I am now in a 24 month contract.
When the consultant called the question asked.
1.is this a contract she says no
2.is there a fitments fee she says no
3.if I have to remove the unit and fit it to my new car is there a fee she says no.
4.sir ur first installment is end of June
Now I am in arrears with threatening sms s
Do matrix ly to people o they are a bunch of ******* to get business. Read about the reviews in hello Peter wow wat a mistake I made to join this waste of time tracking company. I should have just stuck to other tracking companies. Eish how can I allow my self to get conned
When the consultant called the question asked.
1.is this a contract she says no
2.is there a fitments fee she says no
3.if I have to remove the unit and fit it to my new car is there a fee she says no.
4.sir ur first installment is end of June
Now I am in arrears with threatening sms s
Do matrix ly to people o they are a bunch of ******* to get business. Read about the reviews in hello Peter wow wat a mistake I made to join this waste of time tracking company. I should have just stuck to other tracking companies. Eish how can I allow my self to get conned
Matrix Vehicle Tracking's replyOfficial
10 May 2024, 11:14Good Day Ajith Mohabir,
Thank you for allowing me to address the concerns you have raised.
Thank you for allowing me to address the concerns you have raised.
We can confirm that management has been in contact with you and actively addressing your complaint.
We are now awaiting the email as discussed so that we can proceed with updating the account accordingly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply10 May 2024, 11:14
Official
Good Day Ajith Mohabir,
Thank you for allowing me to address the concerns you have raised.
Thank you for allowing me to address the concerns you have raised.
We can confirm that management has been in contact with you and actively addressing your complaint.
We are now awaiting the email as discussed so that we can proceed with updating the account accordingly.
Regards,
Customer Care Department
***