DD
Dakalo D
1 reviews | Active since Jun 2021
24 Jun 2021, 10:17
Dissatisfied and unhappy customer
I think this is my 3rd review, I'm Thandeka Mfusi ***. You promised that pothole assist will call me within 48 hours and it's been 72 hours now. Why should I struggle so much when I'm paying my premiums every month and I joined It so I can have piece of mind but noo, it's the opposite. It's been 3 weeks and still nothing. I'm tired of calling your customer care as you take longer to answer. No if u think I'm gonna let this go, you are so wrong. It's either u assist me or you refund me of all money I have been paying since 2019.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
24 Jun 2021, 10:34Good Day Dakalo D
We do apologize for the inconvenience caused, we have escalated the matter.
Regards,
Kaya Payi
Customer Care Department
***
We do apologize for the inconvenience caused, we have escalated the matter.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Jun 2021, 10:34
Official
Good Day Dakalo D
We do apologize for the inconvenience caused, we have escalated the matter.
Regards,
Kaya Payi
Customer Care Department
***
We do apologize for the inconvenience caused, we have escalated the matter.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
28 Jun 2021, 00:04Good Day Dakalo D
We can confirm that the service provider did get in contact with you and is assisting with the Pothole Assist.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department.
***
We can confirm that the service provider did get in contact with you and is assisting with the Pothole Assist.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department.
***
Matrix Vehicle Tracking's reply28 Jun 2021, 00:04
Official
Good Day Dakalo D
We can confirm that the service provider did get in contact with you and is assisting with the Pothole Assist.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department.
***
We can confirm that the service provider did get in contact with you and is assisting with the Pothole Assist.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department.
***
DD
Dakalo D's updateReviewer Update
01 Jul 2021, 09:49I'm really tired of this now, what are u confirming because they only called to reduce my premiums and said they will assist me regarding pothole assist? I just called them today and I have been referred from one person to the next while holding for 45 minutes using my airtime and my time only to be told that the matter will be escalated because they can't find the reference number. Your company is a **** and I work hard for my money to be ****med by you. So since you can confirm, can you kindly listen to all my calls since they are recorded especially today's call and tell me where did I get help? I'm not that bored to the point whereby I will call your company wasting my airtime and time while I have recieved assistance. I think its time I report you to Ombudsman.
DD
Dakalo D's update01 Jul 2021, 09:49
Reviewer Update
I'm really tired of this now, what are u confirming because they only called to reduce my premiums and said they will assist me regarding pothole assist? I just called them today and I have been referred from one person to the next while holding for 45 minutes using my airtime and my time only to be told that the matter will be escalated because they can't find the reference number. Your company is a **** and I work hard for my money to be ****med by you. So since you can confirm, can you kindly listen to all my calls since they are recorded especially today's call and tell me where did I get help? I'm not that bored to the point whereby I will call your company wasting my airtime and time while I have recieved assistance. I think its time I report you to Ombudsman.
Matrix Vehicle Tracking's replyOfficial
07 Oct 2021, 12:57Good day Dakalo D
We can confirm that you have been assisted.
Regards,
Customer Care Department
***
We can confirm that you have been assisted.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2021, 12:57
Official
Good day Dakalo D
We can confirm that you have been assisted.
Regards,
Customer Care Department
***
We can confirm that you have been assisted.
Regards,
Customer Care Department
***