Dissatisfied

Matrix Vehicle Tracking is the worst I have ever used. Since they installed the tracker on my vehicle, the panic button does not work. I have called multiple times to raise this concern, but no one seems to know what they are doing. One person said they would call their manager to contact me because they don't know how to assist me, and I am still waiting for that call. I even want to cancel the contract because I am not getting the full service, and I am paying the full premium amount. This is the worst experience ever. I regret it. What if I am in an emergency and the panic button does not work? Do you even care about your clients? It is quite disappointing, honestly.