DISSAPPOINTING COMPANY!!!!

Unless Company to deal with. I don't understand this company they send you a letter of immediate cancellation after putting us through hell just trying to get to speak to someone. This is the letter they send us in writing:- 27 September 2022 Dear Mr/Ms ******** RE: Confirmation of immediate cancellation Account number: ***1 We refer to your cancellation request received on 27 September 2022 . This letter serves to confirm that the following vehicle(s) have been terminated with immediate effect: ContractID Product Vehicle Registration Make Model ***5 Beam-e Budget Hardware ND****** Volkswagen POLO ****** We regret losing you as a customer and we would like to understand why our product/services did not meet your expectations. By completing our Customer Satisfaction Questionnaire, we will be able to address your concerns and prevent future occurrences. The questionnaire will take approximately 5 minutes to complete. Please click here. Kindly find our contact details below for future correspondence should you require assistance anytime in the future.

Kind regards Customer Retentions Department Tel +27 (0) 11 *** Fax +27 (0) 11 *** *** www.mixtelematics.co.za

After receiving the above email we are constantly being harassed on sms and emails to make payment or we will be handed over to the credit bureau. Messages received every month since the cancellation letter and this is the 2 sms we received today:- Dear *******, Please note that your Matrix\Beame\MiX Telematics account reference ***, with arrears balance of 63.68 was submitted to the credit Bureaus for non-payment. This will affect your credit score. And will be handed over for legal on the 15th Dec 2022. Urgent Payment can be made into FNB Acc *** . For any queries, please contact ***.Please ignore this message if you have paid."

Dear *********, Please note that due to the festive holidays in December & January your subscription for your Matrix\Beame\MiX Telematics account reference *** will be debited on the 23 December 2022. For any queries or to make alternative arrangements please contact ***.

Can someone please tell us what more can we do. Maybe its time we contact the Ombudsman and lodge a complaint about this company. Clearly they do know what they are doing.