Dissapointed in this service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Lynn-Marie Pretorius

Good day.

I am very disappointed with the service and the lack of customer service when trying to contact the company via calls and emails in different ways from Mix Telematics to Beame to Matrix since you all are linker with the MX2 device.

My car has been sold to We buy cars in jhb and I request for the device to be taken out and transferred over to my brothers vechile and the policy to be transferred over to his name for his own safety and security in the vechile.

I am tired of receiving over speeding notifications on this vechile as it no longer belongs to me.

This device better be taken off my name as no one came back with the removal of the tracker in the vechile and be transferred to my brothers vechile and his name.

I refuse to pay for any further installments if it is not my vechile anymore and I no longer live in South Africa.

Just so FYI the vechile registration is DZ 82 WF GP...

Thank you

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

03 Jan 2019, 09:30

Good day Ms Pretorius

We thank you for your post and have noted the content thereof.

We have been trying to contact you to resolve the query you have raised, but there is no answer on the cellphone numbers provided.

An email has been sent to you which requires your feedback for us to complete your request.

We will await your feedback.

Kind regards
Customer Care

Matrix Vehicle Tracking's reply03 Jan 2019, 09:30

Official

Lynn-Marie Pretorius's updateReviewer Update

07 Jan 2019, 11:21

Good day. I do not have a South African number in order for anyone to contact me as I am not in the country anymore. Could someone please assist via email as I have rep**** to an email but haven't received anything back and now my bank is in a minus because after I stopped the debit order they still tried to take the payment. I do not have a job nor money and hence the reason for trying to sort this issue out as well I refuse to pay for a car tracking device to a vechile that isn't mine. I am not paying for other people's pleasures on life if I can't even afford to pay for my own things. Please sort this out as its causing problems in my family and my credit.

Lynn-Marie Pretorius's update07 Jan 2019, 11:21

Reviewer Update

Matrix Vehicle Tracking's replyOfficial

07 Jan 2019, 13:34

Good day Ms Pretorius

Kindly note as per our conversation, the necessary arrangements for a replacement unit will be concluded once all the information has been provided.

We will await your feedback.

Kind Regards
Customer Care

Matrix Vehicle Tracking's reply07 Jan 2019, 13:34

Official