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sifiso N

1 reviews | Active since Feb 2022

25 Feb 2022, 09:08

Dispicable service from this Tracker company

I have sent this email on the 14th for a cancellation for my Vehicles, till today I ma waiting for someone to call me. I will never recommend anybody to this company. Poor Poor Poor very poor service

Good day Mr. du Plessis

I will like to express my dissatisfaction in your Companies despicable service I have received over the past few months as a result I will like to terminate all trackers from these vehicles which are under my Account which includes the following vehicles:

Nissan NP300 Hardbody -driver got hijacked and ****** he pressed the button there was no response

Nissan NP200 - your CallCentre could not locate the were abouts of this vehicle they told me they could tell me the last known of the car which was on the 04/02/2022 yet I called you guys on the 11/02/20222

Isuzu KB 250D LWB -remote for emergency is not working

In essence I am paying for a Service that I am not getting because should any of these vehicles be hijacked there is a 0 chance of recovery. So why should I pay for such poor service. Very disappointed and I will never ever recommend anybody to use your services.

Thanks

Mr. Sifiso Netshidaulu

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply25 Feb 2022, 10:06
Official
Good Day Sifiso N

We can confirm that an agent did get in contact with you and processed cancellation for XWP948GP, March is notice.

Please be advised HH76DTGP and HS99HPGP are still in contract meaning settlement amounts would need to be paid to cancel them.

Confirmation of cancellation and settlement letters have been emailed to you.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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