Dismal Service

This is the worst case of corporate ****gery and hooliganism i have experienced. Firstly i do not have a functional car, i do not have a functional Mixtelematics Beamie in my car and my contract with them expired. But its hasn't stopped they from listing me on the Credit Bureau as a bad payer, *****ing money directly from my account, as in the case where arrangements were made, but none was made, this after i had resorted to reversing their debit orders as my attempts at cancelling the new contract have failed.

I had a contract with Mix having installed a Beame on my car,my car broke down and due to covid 19 i could not repair it but i still honoured my contraxt with them up until the end. Then last year they wanted me to renew my contract and after numerous calls, i explained to them that i cannot take a new contract. However they still started a new contract, and after numerous attempts at explaining that i did not even have a car to drive and that the unit in my car had long stopped working, they still had a debit order active. So i resorted to reversing the debit order as i need the money. They then went directly into my account as if i had made an arrangement with them and deducted 2 months worth of subscription .This i could not reverse. To my utter dismay i found out from the credit bereau that they have listed me as a bad payer adversely affecting my credit rating which is very critical to me.

Last week i called again and the lady said she will get back to me with the cancellation. 30 min later another lady called to tell me to go and repair the Beame. I told her i want out of the contract. I have paid for a year for a unit they know was not working.

A few minutes later a message came to my cellphone saying failure to pay will result in Mixtelematics reporting me to the Credit Bureau..... and so we go again.

I regard the taking of money from my account without any prior arrangement as theft, and i reported it as such to the Police. How does such a big international company treat people this way