PM
Piet M
1 reviews | Active since Oct 2021
11 May 2023, 15:42
dishonest sales consultants and call center agents of Mix Telematix
i bought a car with beame tracking device, i was paying R100, when the people at the parking lot recruited me and said, maix telematic is the upgrade on beame and because i have beame, i will only pay R245, i agree with them and call the call center for beame, before installation and the consultant confirmed.
to my surprise, when debit order came, it was more and out of my budget. i called to complain and send emails. up to today no one helped me. they decided to hand me over to their lawyers.
Helpful (0)
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
15 May 2023, 10:30Good Day Piet Khashane Molele ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The matter has been escalated to our Legal Department they will be in contact with you to assist with arrangements.
The matter has been escalated to our Legal Department they will be in contact with you to assist with arrangements.
Kind Regards
Customer Care Department
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Matrix Vehicle Tracking's reply15 May 2023, 10:30
Official
Good Day Piet Khashane Molele ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The matter has been escalated to our Legal Department they will be in contact with you to assist with arrangements.
The matter has been escalated to our Legal Department they will be in contact with you to assist with arrangements.
Kind Regards
Customer Care Department
***
***
PM
Piet M's updateReviewer Update
15 May 2023, 10:45Dear Customer care Department
as i have indicated on the telephone call, after having received the poor and dishonest service. i tried many times to call your call centre and also wrote emails that were not responded to.
i decided that for the safety of my car, i then installed car tracker, which i do not have problem with, they gave me correct information and they are billing me correctly as per our initial agreement. so i have not being using your tracker. i do not understand why i am owing you, when your company has failed to resolve the problem and you can not blame me for the ***********s of the staff in your company and force me to pay.
i think i will also have to report this to the credit ombudsman. you have not debited me according to the agreement and i can not suffer because your people did not do things correctly. i tried many time to resolve this but you were not helping because you just want to force me to pay. I requested the recording of my calls but they are not coming forward because you k now you are wrong.
this matter remain unresolved as long as you have listed me incorrectly on credit bureau.
Regards
Khashane
as i have indicated on the telephone call, after having received the poor and dishonest service. i tried many times to call your call centre and also wrote emails that were not responded to.
i decided that for the safety of my car, i then installed car tracker, which i do not have problem with, they gave me correct information and they are billing me correctly as per our initial agreement. so i have not being using your tracker. i do not understand why i am owing you, when your company has failed to resolve the problem and you can not blame me for the ***********s of the staff in your company and force me to pay.
i think i will also have to report this to the credit ombudsman. you have not debited me according to the agreement and i can not suffer because your people did not do things correctly. i tried many time to resolve this but you were not helping because you just want to force me to pay. I requested the recording of my calls but they are not coming forward because you k now you are wrong.
this matter remain unresolved as long as you have listed me incorrectly on credit bureau.
Regards
Khashane
PM
Piet M's update15 May 2023, 10:45
Reviewer Update
Dear Customer care Department
as i have indicated on the telephone call, after having received the poor and dishonest service. i tried many times to call your call centre and also wrote emails that were not responded to.
i decided that for the safety of my car, i then installed car tracker, which i do not have problem with, they gave me correct information and they are billing me correctly as per our initial agreement. so i have not being using your tracker. i do not understand why i am owing you, when your company has failed to resolve the problem and you can not blame me for the ***********s of the staff in your company and force me to pay.
i think i will also have to report this to the credit ombudsman. you have not debited me according to the agreement and i can not suffer because your people did not do things correctly. i tried many time to resolve this but you were not helping because you just want to force me to pay. I requested the recording of my calls but they are not coming forward because you k now you are wrong.
this matter remain unresolved as long as you have listed me incorrectly on credit bureau.
Regards
Khashane
as i have indicated on the telephone call, after having received the poor and dishonest service. i tried many times to call your call centre and also wrote emails that were not responded to.
i decided that for the safety of my car, i then installed car tracker, which i do not have problem with, they gave me correct information and they are billing me correctly as per our initial agreement. so i have not being using your tracker. i do not understand why i am owing you, when your company has failed to resolve the problem and you can not blame me for the ***********s of the staff in your company and force me to pay.
i think i will also have to report this to the credit ombudsman. you have not debited me according to the agreement and i can not suffer because your people did not do things correctly. i tried many time to resolve this but you were not helping because you just want to force me to pay. I requested the recording of my calls but they are not coming forward because you k now you are wrong.
this matter remain unresolved as long as you have listed me incorrectly on credit bureau.
Regards
Khashane