CB
Celeste B
1 reviews | Active since Feb 2012
02 Jul 2020, 08:21
Dishonest, non responsive and unreachable.
I am at awe and never dealt with a company that is blatantly ignoring calls, emails, pleads and escalations. Mix telematics, Beame, Matrix (as they are all known for) had been deducting tracker fees from my account for the past 8 months despite several cancellations and requests to seize their actions. It is beyond impossible to get any reaction from this company. Please be extremely careful when you sign up for a debit order with this company, I recommend that you don't do that unless you want to be paying them for the rest of your natural life.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
02 Jul 2020, 08:52Good Day Celeste B
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Jul 2020, 08:52
Official
Good Day Celeste B
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
02 Jul 2020, 14:40Good Day Celeste B
Our Cancellations Department has been trying to get in contact with you,and they sent an email to you.
A cancellation has been processed.
Regards,
Kaya Payi
Customer Care Department
***
Our Cancellations Department has been trying to get in contact with you,and they sent an email to you.
A cancellation has been processed.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Jul 2020, 14:40
Official
Good Day Celeste B
Our Cancellations Department has been trying to get in contact with you,and they sent an email to you.
A cancellation has been processed.
Regards,
Kaya Payi
Customer Care Department
***
Our Cancellations Department has been trying to get in contact with you,and they sent an email to you.
A cancellation has been processed.
Regards,
Kaya Payi
Customer Care Department
***
CB
Celeste B's updateReviewer Update
02 Jul 2020, 17:27My request had been sent to your cancellation department several times since last year November. By myself via emails. By my accountant via emails. By both of us via phone calls and in escalation efforts, only to be totally ignored.
Thank you for your call today. The first response since I have been trying to resolve this. Unfortunately, I missed your call as I was in a meeting, however, I called back again and spoke to one of your agents with no resolve. You have been deducting money from my account even though I have cancelled several times. I will ensure to report you wherever possible until you stop your unacceptable behavior in the interest of all customers that might have the same experience I am battling with. Or you can actually resolve the issue with me.
Thank you for your call today. The first response since I have been trying to resolve this. Unfortunately, I missed your call as I was in a meeting, however, I called back again and spoke to one of your agents with no resolve. You have been deducting money from my account even though I have cancelled several times. I will ensure to report you wherever possible until you stop your unacceptable behavior in the interest of all customers that might have the same experience I am battling with. Or you can actually resolve the issue with me.
CB
Celeste B's update02 Jul 2020, 17:27
Reviewer Update
My request had been sent to your cancellation department several times since last year November. By myself via emails. By my accountant via emails. By both of us via phone calls and in escalation efforts, only to be totally ignored.
Thank you for your call today. The first response since I have been trying to resolve this. Unfortunately, I missed your call as I was in a meeting, however, I called back again and spoke to one of your agents with no resolve. You have been deducting money from my account even though I have cancelled several times. I will ensure to report you wherever possible until you stop your unacceptable behavior in the interest of all customers that might have the same experience I am battling with. Or you can actually resolve the issue with me.
Thank you for your call today. The first response since I have been trying to resolve this. Unfortunately, I missed your call as I was in a meeting, however, I called back again and spoke to one of your agents with no resolve. You have been deducting money from my account even though I have cancelled several times. I will ensure to report you wherever possible until you stop your unacceptable behavior in the interest of all customers that might have the same experience I am battling with. Or you can actually resolve the issue with me.
Matrix Vehicle Tracking's replyOfficial
03 Jul 2020, 11:57Good Day Celeste B
We can confirm that our Cancellations Department did get in contact with you
We will await the emails where you cancelled last year.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Cancellations Department did get in contact with you
We will await the emails where you cancelled last year.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jul 2020, 11:57
Official
Good Day Celeste B
We can confirm that our Cancellations Department did get in contact with you
We will await the emails where you cancelled last year.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Cancellations Department did get in contact with you
We will await the emails where you cancelled last year.
Regards,
Kaya Payi
Customer Care Department
***