MM
Mfanufikile M
1 reviews | Active since Feb 2017
06 Jul 2021, 21:57
Dishonest ITC report
The company keeps updating my record incorrectly by saying I missed a payment. It happened three months ago and it has happened again now. Can I please request that this be corrected as a matter of urgency or else I will terminate my account.
Helpful (0)
Replies (8)0
Replies (8)
Matrix Vehicle Tracking's replyOfficial
07 Jul 2021, 16:26 Good Day Mfanufikile M
We have escalated your query to the Credit Control Department to assist further.
We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Jul 2021, 16:26
Official
Good Day Mfanufikile M
We have escalated your query to the Credit Control Department to assist further.
We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
08 Jul 2021, 11:50 Good Day Mfanufikile M
We can confirm that an agent did get in contact with you and has requested a credit report from you.
Once received the agent will advise further.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has requested a credit report from you.
Once received the agent will advise further.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Jul 2021, 11:50
Official
Good Day Mfanufikile M
We can confirm that an agent did get in contact with you and has requested a credit report from you.
Once received the agent will advise further.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has requested a credit report from you.
Once received the agent will advise further.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
MM
Mfanufikile M's updateReviewer Update
19 Jul 2021, 09:46I sent the report requested to Kabelo Seloane on 8 July 2021, today it is 19 July 2021 and I have not received any feedback and my record has not been corrected.
MM
Mfanufikile M's update19 Jul 2021, 09:46
Reviewer Update
I sent the report requested to Kabelo Seloane on 8 July 2021, today it is 19 July 2021 and I have not received any feedback and my record has not been corrected.
Matrix Vehicle Tracking's replyOfficial
19 Jul 2021, 15:31Good Day Mfanufikile M
We can confirm that a letter of good standing has been emailed to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that a letter of good standing has been emailed to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Jul 2021, 15:31
Official
Good Day Mfanufikile M
We can confirm that a letter of good standing has been emailed to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that a letter of good standing has been emailed to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
MM
Mfanufikile M's updateReviewer Update
19 Jul 2021, 15:47Hi,
I received a letter but it does not address the issue I want addressed. It does not talk about the month in question and it includes a lot of vague statements which are not helpful. All the letter needed to say was that my account is up to date and that even for May 2021 my account was paid and up to date. In addition, the letter should indicate that you are in the process of updating my profile with the bureau.
Please can I get a letter which is drafted correctly and says what is needed.
Regards,
I received a letter but it does not address the issue I want addressed. It does not talk about the month in question and it includes a lot of vague statements which are not helpful. All the letter needed to say was that my account is up to date and that even for May 2021 my account was paid and up to date. In addition, the letter should indicate that you are in the process of updating my profile with the bureau.
Please can I get a letter which is drafted correctly and says what is needed.
Regards,
MM
Mfanufikile M's update19 Jul 2021, 15:47
Reviewer Update
Hi,
I received a letter but it does not address the issue I want addressed. It does not talk about the month in question and it includes a lot of vague statements which are not helpful. All the letter needed to say was that my account is up to date and that even for May 2021 my account was paid and up to date. In addition, the letter should indicate that you are in the process of updating my profile with the bureau.
Please can I get a letter which is drafted correctly and says what is needed.
Regards,
I received a letter but it does not address the issue I want addressed. It does not talk about the month in question and it includes a lot of vague statements which are not helpful. All the letter needed to say was that my account is up to date and that even for May 2021 my account was paid and up to date. In addition, the letter should indicate that you are in the process of updating my profile with the bureau.
Please can I get a letter which is drafted correctly and says what is needed.
Regards,
Matrix Vehicle Tracking's replyOfficial
19 Jul 2021, 15:53Good Day Mfanufikile M
Please reply to the email and state what you need on the letter.
Regards,
Customer Care Department
***
Please reply to the email and state what you need on the letter.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Jul 2021, 15:53
Official
Good Day Mfanufikile M
Please reply to the email and state what you need on the letter.
Regards,
Customer Care Department
***
Please reply to the email and state what you need on the letter.
Regards,
Customer Care Department
***
MM
Mfanufikile M's updateReviewer Update
19 Jul 2021, 15:58I have rep**** to Kabelo via the same email address used to send me the letter.
MM
Mfanufikile M's update19 Jul 2021, 15:58
Reviewer Update
I have rep**** to Kabelo via the same email address used to send me the letter.
Matrix Vehicle Tracking's replyOfficial
19 Jul 2021, 16:00Good Day
He will respond to you.
Regards,
Customer Care Department
***
He will respond to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Jul 2021, 16:00
Official
Good Day
He will respond to you.
Regards,
Customer Care Department
***
He will respond to you.
Regards,
Customer Care Department
***