FK
Felitate K
1 reviews | Active since Oct 2018
13 Sept 2024, 12:05
Dishonest by lies
Good day even that one 1 star metrix doesn’t deserve it, I sign up for a 199 tracker for my vehicle yesterday and I was told by Neo that mextrix doesn’t charge for installation and I will be paying less than 199 for this month because I joined in the middle of the month to my surprise now when I check my account it says I will pay 621.14 why is it so I want to cancel this tracker your consultant was not honest I would’ve signed up for this.
Helpful (0)
Replies (6)0
Replies (6)FK
Felitate K's updateReviewer Update
13 Sept 2024, 13:02Someone call me I want to cancel this I did not agree on this payment you are ****ming people
FK
Felitate K's update13 Sept 2024, 13:02
Reviewer Update
Someone call me I want to cancel this I did not agree on this payment you are ****ming people
Matrix Vehicle Tracking's replyOfficial
13 Sept 2024, 13:06Good Day Felitate Ketso,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Sept 2024, 13:06
Official
Good Day Felitate Ketso,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
FK
Felitate K's updateReviewer Update
13 Sept 2024, 14:34I’m still waiting for someone to call me I wand to cancel this tracker now or I will report this to the Ombudsman
FK
Felitate K's update13 Sept 2024, 14:34
Reviewer Update
I’m still waiting for someone to call me I wand to cancel this tracker now or I will report this to the Ombudsman
FK
Felitate K's updateReviewer Update
16 Sept 2024, 13:38Good day,
It’s Monday today and no one contacted me is this how you **** your customers
It’s Monday today and no one contacted me is this how you **** your customers
FK
Felitate K's update16 Sept 2024, 13:38
Reviewer Update
Good day,
It’s Monday today and no one contacted me is this how you **** your customers
It’s Monday today and no one contacted me is this how you **** your customers
FK
Felitate K's updateReviewer Update
17 Sept 2024, 15:47Good day
I would like to thank Claudia Abrahams for reaching out out to me to try to resolve my query so quick and welling to call and check out if everything was resolved, I am happy and everything is all sorted,
Thanks so much
I would like to thank Claudia Abrahams for reaching out out to me to try to resolve my query so quick and welling to call and check out if everything was resolved, I am happy and everything is all sorted,
Thanks so much
FK
Felitate K's update17 Sept 2024, 15:47
Reviewer Update
Good day
I would like to thank Claudia Abrahams for reaching out out to me to try to resolve my query so quick and welling to call and check out if everything was resolved, I am happy and everything is all sorted,
Thanks so much
I would like to thank Claudia Abrahams for reaching out out to me to try to resolve my query so quick and welling to call and check out if everything was resolved, I am happy and everything is all sorted,
Thanks so much
Matrix Vehicle Tracking's replyOfficial
19 Oct 2024, 17:56Hi Felitate Ketso ,
Thank you so much for reaching out! We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***
Thank you so much for reaching out! We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***
Matrix Vehicle Tracking's reply19 Oct 2024, 17:56
Official
Hi Felitate Ketso ,
Thank you so much for reaching out! We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***
Thank you so much for reaching out! We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***