Disgusting service through and through
Poor, disappointing service doesn't begin to explain the experience we have had with beame tracker through mix telematics.... From sales through to cancelation is a mess. Let's see u run ur premium through a stop order! U can then contact me back for this business account and we can discuss as a customer and a service provider that u claim to be!
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
26 May 2020, 10:30Good Day NicMelis C
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply26 May 2020, 10:30
Official
Good Day NicMelis C
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
's updateReviewer Update
26 May 2020, 13:42Thank u the lady who phoned had no idea why she was phoning and was arrogant. I tried to explain the situation but she didn't seem to understand what the issue is I ended the call as it was a frustrating moment. Please have a manager phone I don't want to talk to an agent.
's update26 May 2020, 13:42
Reviewer Update
Thank u the lady who phoned had no idea why she was phoning and was arrogant. I tried to explain the situation but she didn't seem to understand what the issue is I ended the call as it was a frustrating moment. Please have a manager phone I don't want to talk to an agent.
Matrix Vehicle Tracking's replyOfficial
26 May 2020, 15:13Good Day NicMelis C
We can confirm our Cancellations Department did get in contact with you and they will revert back to you tomorrow regarding your query.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm our Cancellations Department did get in contact with you and they will revert back to you tomorrow regarding your query.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply26 May 2020, 15:13
Official
Good Day NicMelis C
We can confirm our Cancellations Department did get in contact with you and they will revert back to you tomorrow regarding your query.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm our Cancellations Department did get in contact with you and they will revert back to you tomorrow regarding your query.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
28 May 2020, 12:01Good Day NicMelis C
We can confirm that our Cancellations Department did get in contact with you and arrangements have been made for HH44LNGP to be cancelled without a settlement amount.
The other 3 vehicles will be cancelled once the settlement amount has been paid.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Cancellations Department did get in contact with you and arrangements have been made for HH44LNGP to be cancelled without a settlement amount.
The other 3 vehicles will be cancelled once the settlement amount has been paid.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply28 May 2020, 12:01
Official
Good Day NicMelis C
We can confirm that our Cancellations Department did get in contact with you and arrangements have been made for HH44LNGP to be cancelled without a settlement amount.
The other 3 vehicles will be cancelled once the settlement amount has been paid.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Cancellations Department did get in contact with you and arrangements have been made for HH44LNGP to be cancelled without a settlement amount.
The other 3 vehicles will be cancelled once the settlement amount has been paid.
Regards,
Kaya Payi
Customer Care Department
***