mK
mercy K

1 reviews | Active since Jan 2015

05 Jan 2022, 00:01

Disgusting service from Telematic South Africa.Beami,Matrix

Why do i get these sms all the time ? No descent communication from your office.So we can close this chapter.I ve been batling to sort this claim with you since March 2021 .You ignoring my plight to conclude this account asap and you are adding monies monthly on a no service act. I have canceled my account with you in march last year.and you have eccept the cancelation .but u continue to add money monthly on my account .I send kaya several emails and no answer from any of your office people or even to return my calls. Your service sucks.Please help me to sort out this long ooverdue canceled account Matrix.Your reviews is all the same.Hello peter ir Ombudsman please help.Matrix.Telematix does not care about their clients or service..my car was sold and parked at another adress since February and they did not even bother,but they are a tracking service.??? So stop taking money from me that you not working for and please credit all aditional monthly fees you have added since March 2021????!!this is bad bad bad service. **************** .

A KLASSEN, Please note that your Matrix\Beame\MiX Telematics account reference ***, with arrears balance of 67.76 was submitted to the credit Bureaus. This will affect your credit score. Payment can be made into FNB Acc *** . For any queries or to make alternative arrangements please contact ***.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply05 Jan 2022, 12:19
Official
Good Day Mercy K

We can confirm that an agent did get in contact with you and has confirmed the termination of your account.

Credits have been processed for months September, October and November.

We do apologize for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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