mF
maria F
1 reviews | Active since Jun 2019
03 Jun 2019, 10:27
Disgusting service for emergencies and all customer care lines!!!!!
I have tried to reach customer care for the past 20 minutes. Sales took the call and redirected it. Nice to make sales but absolutely NO SERVICE. I tried all options for me to speak to speak to someone. My vehicle details have been incorrect. I have requested for more information on cover.I have requested to speak to managers - I think they are non existent. How will you find me if you can't take my call? I would like to cancel. And will take this further if need be. Next step: FSCA and Regulators. DISGUSTING!!!!!! ********** 552
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Matrix Vehicle Tracking's replyOfficial
03 Jun 2019, 11:02 Good Day maria F
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your query.
As per our telephone conversation earlier today, we confirm that the details on your account have been amended as requested and we have also sent you an e-mail pertaining to the information included with your cover.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
Please do accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
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Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your query.
As per our telephone conversation earlier today, we confirm that the details on your account have been amended as requested and we have also sent you an e-mail pertaining to the information included with your cover.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
Please do accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jun 2019, 11:02
Official
Good Day maria F
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your query.
As per our telephone conversation earlier today, we confirm that the details on your account have been amended as requested and we have also sent you an e-mail pertaining to the information included with your cover.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
Please do accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your query.
As per our telephone conversation earlier today, we confirm that the details on your account have been amended as requested and we have also sent you an e-mail pertaining to the information included with your cover.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
Please do accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***