TB
Thierry B

1 reviews | Active since Jul 2018

03 Jul 2018, 11:53

Disgusting service. DO NOT GO FOR MIXTELEMATICS !!!

In September 2017, I bought a new vehicle from Jeep. I was with Mixtelematics and decided to stay with them with the new vehicle. Almost 6 months later I realized that I was paying for the old one and the new one. I communicated with some lady (Dumelo?) from "cancellations". She was absolutely terrible with me in terms of customer service and communication (i.e.: never coming back to me after promising she would). I was then put in contact with another person (Lesego Mokone), I sent proofs from Jeep that they did send MT a cancellation notification for the old vehicle. And even with those proofs they still haven't agreed to reimburse me, and of course she also did not come back to me after promising to do so. Then because of the bad service received so far, I decided (end of March) to cancel my contract on the new vehicle, and I notified them. I got an email saying that I must pay R900 for cancelling. I phone someone and said that I took a month to month contract which does not have a penalty when terminating it. That was the last I heard from them. After the 30 days notification and one more debit order deduction I cancelled the debit order and then in May I get a sms saying that I owe them money now as they did not proceed with the cancellation and every month they try to debit more. I wrote to their "debtors" department, I never got a reply (as usual) and then In June and July I get a company (ssda) that they used to collect debts calling me and sending me sms to get money from me. But still no one from MT is contacting me to try resolving this issue. I am prepared to go to court but in the mean time it's so stressful having to deal with a company that is so useless. That why I warn you customers, rather go to another company for that same service!

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Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Jul 2018, 14:04
Official

Good Day Thierry Brassinne

We thank you for your post and for allowing us the opportunity to speak to you

I refer to your telephone conversation with George Mothusane in or Client retention department and therefore confirm that your issue has been addressed

We will remain in constant contact with you to ensure that this is revolved to your satisfaction

Regards

Thato Mashimbye

Customer Care Supervisor

TB
Thierry B's update27 Mar 2019, 14:12
Reviewer Update
8 months later I still get invoices and a recovery company calling me trying to collect the money that they think I owe. Unreal. Since my 1st post on Hello Peter, I only had one call from Mixtelematics and I heard nothing since, so when they say "We will remain in constant contact with you to ensure that this is revolved to your satisfaction", they lie! This has been going on for one year now. Again I warn you all: DO NOT GO FOR MIXTELEMATICS !!!
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply28 Mar 2019, 08:50
Official
Good Day Thierry Brassinne

As per telephonic discussion and email correspondence, the final settlement amount to have the contract terminated has been communicated with you.

Once proof of payment has been received, we will process the closure of your account.

Kind regards
Michael Africa
Customer Care
***

TB
Thierry B's update04 Jun 2019, 10:08
Reviewer Update
Here we go again. After I paid on the 29th of March the full settlement amount they requested (although I still believe I shouldn't have, but I just wanted to go on with my life and never hear again from these *******), imagine my surprise when I discovered now that 2 months after the settlement, they debited another R497 from my account. 
In anticipation of this, I was "clever" enough to ask in writing if I pay the requested amount, could there be anything else that could pop up to make me pay more and they answered that amount was final to close the account. 

Now it's time to see if all these years that I subscribed to Legalwise will benefit as I think now I can take them to court.

People, beware! These are *******. Stay away from Mix Telematics. Read the other reviews, so many people are having similar problems!