IS
IRENE S
1 reviews | Active since Nov 2015
12 May 2022, 12:04
Disgusting Service
Case number logged: ******4215 Their departments are not communicating with one another and neither are they answering their calls! 1. In December 2021, I notified change of ownership of the vehicle via customer care call line - I spoke to Lebogang who sent a request to Sales department. I was NEVER contacted. 2. January: SALES do NOT answer their calls. Shocking! 3. Feb to Current date: Debtors do NOT answer their calls. Sent 3 emails- no response. 4. Received Confirmation of immediate cancellation on 27 Jan 2022 5. New vehicle owner opened an account 1 Feb 2022 Stop threatening me with SMS legal process. Shocking and appalling service :(
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
12 May 2022, 12:50Good Day Irene S
Thank you for bringing the matter to our attention.
Kindly be advised that your account has been escalated to our Finance Department for the outstanding balance to be cleared.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
Thank you for bringing the matter to our attention.
Kindly be advised that your account has been escalated to our Finance Department for the outstanding balance to be cleared.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply12 May 2022, 12:50
Official
Good Day Irene S
Thank you for bringing the matter to our attention.
Kindly be advised that your account has been escalated to our Finance Department for the outstanding balance to be cleared.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
Thank you for bringing the matter to our attention.
Kindly be advised that your account has been escalated to our Finance Department for the outstanding balance to be cleared.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
IS
IRENE S's updateReviewer Update
17 May 2022, 12:40Why am I receiving mail (16 May) from *** stating that I have an outstanding amount due?
IS
IRENE S's update17 May 2022, 12:40
Reviewer Update
Why am I receiving mail (16 May) from *** stating that I have an outstanding amount due?
Matrix Vehicle Tracking's replyOfficial
17 May 2022, 13:11Good day Irene S
Thank you for taking our call.
As discussed telephonically the credit on account was done it was awaiting management approval to be posted to remove arrears on account.
Once the credit has been posted on account, you will receive confirmation on email as requested.
Regards
Customer Care Department
***
Thank you for taking our call.
As discussed telephonically the credit on account was done it was awaiting management approval to be posted to remove arrears on account.
Once the credit has been posted on account, you will receive confirmation on email as requested.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply17 May 2022, 13:11
Official
Good day Irene S
Thank you for taking our call.
As discussed telephonically the credit on account was done it was awaiting management approval to be posted to remove arrears on account.
Once the credit has been posted on account, you will receive confirmation on email as requested.
Regards
Customer Care Department
***
Thank you for taking our call.
As discussed telephonically the credit on account was done it was awaiting management approval to be posted to remove arrears on account.
Once the credit has been posted on account, you will receive confirmation on email as requested.
Regards
Customer Care Department
***
IS
IRENE S's updateReviewer Update
17 May 2022, 13:22I would like to thank Ms Zanele from Customer Care for her sterling work. Thank you for the prompt resolution.
IS
IRENE S's update17 May 2022, 13:22
Reviewer Update
I would like to thank Ms Zanele from Customer Care for her sterling work. Thank you for the prompt resolution.
Matrix Vehicle Tracking's replyOfficial
17 May 2022, 15:05Good day Irene S,
Thank you for the compliment. It is fantastic to receive praises for team members.
Zanele is a valuable asset in our team and we appreciate her. She will be rewarded for this positive post.
Regards,
Consumer Services Manager
***
Thank you for the compliment. It is fantastic to receive praises for team members.
Zanele is a valuable asset in our team and we appreciate her. She will be rewarded for this positive post.
Regards,
Consumer Services Manager
***
Matrix Vehicle Tracking's reply17 May 2022, 15:05
Official
Good day Irene S,
Thank you for the compliment. It is fantastic to receive praises for team members.
Zanele is a valuable asset in our team and we appreciate her. She will be rewarded for this positive post.
Regards,
Consumer Services Manager
***
Thank you for the compliment. It is fantastic to receive praises for team members.
Zanele is a valuable asset in our team and we appreciate her. She will be rewarded for this positive post.
Regards,
Consumer Services Manager
***