PR
Patrick R

1 reviews | Active since Jun 2020

31 Jul 2025, 18:20

Disgusting Service by BEAme and Matrix car tracking

My wife and I both have devices which we installed by your company.

Mine is for HL 7444 Z GP unit number ***4 Audi Q3 White ....Unit not registering at all ( Installed in 2018) reported several times to your customer care mail, no response at all. Case Number Logged ***2

Hers HR 92 VP GP Audi Coupe White 2 Litr Sedan .Battery needs to be replaced.Unit Installed in 2018 reported by phone three times , no response from technicians at all .

Therefore both units not working at all but payments are processed every month which is absolutely shocking

Both vehicles stored and parked at : #2 Saint Andrews Close , The Glades Village, Dainfern Golf Estate , 2055 which is in Santon/ Fourways area.

After several calls and several notifications on your apps no response

I am absolutely disgusted paying diligently for a service which not working at all One star is actually a compliment as your service and customer are does not even deserve a star

0
Replies (3)
PR
Patrick R's update31 Jul 2025, 18:27
Reviewer Update
AVOID MIX TELEMATICS/ MATRIX TRACKER AT ALL COSTS!!
AVOID MIX TELEMATICS/ MATRIX TRACKER AT ALL COSTS!!
Mix Telematics are the absolute WORST tracking company ever!!

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Aug 2025, 05:22
Official
Good Day Patrick Rolf 

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Aug 2025, 09:03
Official
Good Day Patrick Rolf 

This is confirmation that the above matter has been escalated to our fitment partner and they have made contact with you. 

Hope all is in order, If you require further assistance, please do not hesitate to email us or message us on Facebook. 

Kind regards,
Customer Care Department 
***